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Gentiva

In-home hospice, palliative, and health services

Patient Care Manager

Nursing & Frontline Patient CarePosted on Nov 5
Full-timeBranford, CT, USAIn-person

About the Job

Requirements

  • Must hold a current registered nurse license in the state of employment.
  • Must be a graduate of an accredited nursing program.
  • Must have at least 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting.
  • Must demonstrate the ability to apply hospice principles, industry standards, and regulatory compliance requirements, including Medicare, Medicaid, JCAHO, and ACHC.
  • Must demonstrate knowledge and compassion for terminally ill patients and their families.
  • Must be able to lead a diverse care team while adapting to patients’ varied emotional and clinical needs.
  • Must be competent in clinical documentation and technology systems.

Responsibilities

  • Oversee and direct patient care services to ensure high-quality hospice care.
  • Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, making decisions based on clinical judgment and priority.
  • Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
  • Lead or facilitate Interdisciplinary Group meetings by presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
  • Serve as a mentor, trainer, and clinical support to associates, supporting their development, performance, and compliance.
  • Ensure care delivery meets federal, state, and local regulatory standards and company policies and procedures.
  • Support performance improvement initiatives, quality assessments, and operational efficiencies within the location.

Desired Qualifications

  • A Bachelor of Science in Nursing (BSN) is preferred but not required.
  • Previous leadership, team management, or supervisory experience in hospice or home health is preferred.
  • Familiarity with electronic medical record systems and telehealth platforms is preferred.
  • Certification in Hospice and Palliative Nursing (CHPN) is preferred.

About the Company

Gentiva

In-home hospice, palliative, and health services

Gentiva provides in-home hospice, palliative, and home health care through a nationwide network of locations. It delivers care by coordinating in-home visits from clinicians and therapists, including skilled nursing, therapy services, and pain and symptom management, with an Advanced Illness Management model for patients not yet eligible for hospice. Gentiva differentiates itself with an integrated in-home care platform and strategic growth through acquisitions, such as ProMedica’s home health, palliative, and hospice operations. Its goal is to help patients stay at home while receiving comprehensive care and to reduce avoidable hospitalizations for families and caregivers.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Atlanta, GA
Founded
2004

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