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Docusign

Runs electronic signing and agreement workflows

Principal Forward-Deployed Engineer

Pre-Sales Solution EngineeringUpdated on Nov 13
Full-timeRemote in USA

About the Job

Requirements

  • At least 12 years of related experience with a Bachelor's degree, or at least 8 years of related experience with a Master's degree.
  • Experience in software engineering, enterprise presales, solution consulting, or technical advisory, including at least 4 years in customer-facing enterprise roles.
  • Experience designing, building, and presenting complex SaaS solutions to executive, business, technical, and regulated stakeholders.
  • Experience building AI-native systems and leveraging generative AI frameworks to extract structured data from complex unstructured contracts.
  • Experience with APIs, integrations, enterprise architecture, security frameworks, HIPAA compliance, and FDA regulations.
  • Experience with healthcare or life-sciences domains, including regulated workflows, EHR/EMR integration, identity and access management, and audit requirements.
  • Experience quantifying business impact and leading customers toward a defined proof step, success criterion, owner, and date.

Responsibilities

  • Lead workflow-first discovery across healthcare providers, payers, life-sciences companies, CROs, and regulated enterprises, connecting operational pain to measurable business impact, risk, urgency, and decision criteria.
  • Design and deliver focused, customer-specific demonstrations, solution workshops, and working prototypes across eSignature, CLM, IAM, integrations, identity, and regulated-signature capabilities.
  • Architect solutions integrating Docusign with enterprise and clinical platforms, including Epic, Cerner/Oracle Health, Veeva Vault, CTMS, Salesforce, Workday, Coupa, SAP, OnBase, and custom APIs/webhooks.
  • Translate HLS requirements involving HIPAA, BAAS, GxP, FDA 21 CFR Part 11, validation (IQ/OQ/PQ), auditability, identity verification (SMS accountless authentication, AES/QES), security, and controlled access into solution designs.
  • Engage and align process owners, IT and security stakeholders, legal, compliance, quality, regulatory, procurement, and executive sponsors from discovery through production deployment and downstream system reconciliation.
  • Lead technical discovery, architecture reviews, integration validation, RFP/RFI responses, proposals, workflow diagrams, business-process documentation, and scoped proof-of-concept activities.
  • Distinguish supported capability, configuration, dependency, limitation, defect, and roadmap items; establish owners and customer-facing resolution plans.
  • Partner with Account Executives, Professional Services, Customer Success, Product, Support, Security, and Value Consulting to create a seamless buying, implementation, and expansion experience.
  • Create and share reusable HLS reference architectures, discovery frameworks, integration playbooks, POVs, demo assets, and enablement materials; mentor and improve the technical effectiveness of other solution consultants across the broader field.

Desired Qualifications

  • Experience with patient intake, consent, provider credentialing, BAA management, clinical-trial agreements, site activation, quality agreements, or regulated supplier workflows.
  • Experience integrating enterprise platforms such as Salesforce, ServiceNow, SAP, Oracle, Workday, Microsoft Dynamics, and content management systems.
  • Experience supporting strategic enterprise sales cycles, executive POVs, complex commercial scoping, and multi-phase transformation programs.
  • Experience mentoring solution consultants and creating scalable methodologies adopted across teams.

About the Company

Docusign

Runs electronic signing and agreement workflows

Docusign runs electronic signing and agreement management software for businesses, letting people approve contracts online and track the steps around each agreement. Its eSignature product routes documents to signers and records who signed, while contract lifecycle tools organize preparation, negotiation, and approvals. The Intelligent Agreement Management platform stores contracts in a searchable repository and uses AI to extract terms and connect agreement data to business workflows. Customers use its web applications or embed signing through APIs, and pay for subscriptions based on users, features, and document allowances. Docusign was founded in 2003 and is headquartered in San Francisco.

Company size
5,001-10,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2003

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