MuleSoft Consumption Lead - Data Foundation, MuleSoft + Informatica
About the job
- At least 7 years of applicable sales or customer success experience with technical expertise.
- Experience driving consumption and adoption in enterprise accounts and managing a portfolio.
- Ability to engage technical and business stakeholders.
- A proven track record of leading and driving customer success teams and aligning complex customer environments at executive and departmental levels.
- Experience managing people and creating and inspiring teams that have delivered results.
- Experience executing sales and expansion strategies with enterprise customers, including understanding utilization and consumption models and their importance.
- Deep technical knowledge of data architecture and ability to discuss it in business terms.
- A mix of business and technical acumen, with the ability to add value in discussions involving technology and business strategy.
- Ability to contribute beyond the role and own strategic initiatives that improve the customer experience with MuleSoft.
- A proven track record leading seven-figure engagements with enterprise customers and guiding strategy to deliver customer outcomes resulting in material annual contract value growth.
- Ability to translate technology expertise and advocacy into business impact for customers.
- Strong written and oral presentation skills and ability to engage technical and non-technical stakeholders, from developers and architects to C-level executives.
- Drive consumption growth through successful implementation of initial commerce use cases.
- Research customers' businesses and objectives, and prepare thoughtful questions and insights in advance of customer meetings.
- Listen actively and uncover customers' buying motivators, decision criteria, investment propensity, and key buyers.
- Gain customer commitment and buy-in by building a shared vision and connecting stakeholder value propositions.
- Apply business acumen to business planning while considering economic, industry, and company factors from a customer-centric perspective.
- Track and drive key consumption metrics, including gross merchandise value, order volume, and platform utilization.
- Develop data-driven expansion strategies based on consumption patterns.
- Create and execute account plans to achieve targeted consumption goals.
- Guide customers' roadmaps to maximize platform value.
- Understand customers' IT infrastructure, business requirements, and use case roadmaps.
- Create, own, and execute technical proofs of concept and demonstrations for expansion use cases within initial and other lines of business.
- Manage stakeholders and engage and influence external technical and line-of-business audiences at all organizational levels, from C-level executives to developers, to accelerate and expand MuleSoft consumption and utilization.
- Engage internal business and technical stakeholders, including implementation partners, professional services, technical architects, sales, and customer success.
- Learn and maintain familiarity with MuleSoft solutions, positioning, competition, and product suite.
- Internalize MuleSoft customer success stories, systems, and processes, and understand regional customer health, retention, and growth performance.
- Establish relationships with regional pre-sales, sales, services, and channel leadership to drive cross-functional alignment and keep customer health and expansion top of mind.
- Engage C-level and operational teams on MuleSoft initiatives.
- Collaborate with internal sales teams, implementation partners, solution engineers, and customer success.
- Build business cases demonstrating return on investment from increased platform adoption.
- Create consumption acceleration playbooks based on customer success patterns.
- Drive adoption of new commerce capabilities aligned with business outcomes.
- Drive measurable business outcomes through commerce capabilities.
- Previous experience in consulting, open-source solutions, or an annual subscription sales model.
- Understanding of order management and marketplace solutions.
- Deep technical knowledge of data architecture and ability to discuss it in business terms.
- Familiarity with the Salesforce ecosystem.
- Salesforce certifications.
About the company
Salesforce provides cloud-based CRM software to help organizations manage customer relationships. Its main platform, Customer 360, combines marketing, sales, service, commerce, and IT tools in one integrated suite delivered via subscription. It differentiates itself with a broad, modular product lineup, a large ecosystem of partners and training, and cloud-based updates. Its goal is to help businesses of all sizes improve customer relationships, streamline operations, and drive growth by delivering consistent, data-driven experiences across the customer journey.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Francisco, California
Founded
1999
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Simplify's Take
What believers are saying
- Q2 fiscal 2027 revenue hit $11.3 billion, up 11% year over year.
- Agentforce reached $1.5 billion ARR, showing real enterprise AI monetization.
- Listen Labs deal closes in fiscal Q4 2027, expanding AI customer insight capabilities.
What critics are saying
- Salesforce faces a N.D. California copyright class action over AI training data.
- Four layoffs since September 2025 signal restructuring pressure and internal automation cannibalization.
- SaaS buyers like Curative already cut Salesforce contracts after building replacement tools.
What makes Salesforce unique
- Agentforce gives Salesforce AI workflows across sales, service, marketing, and registration.
- Data Cloud plus Tableau and Slack create a sticky enterprise operating system.
- Listen Labs acquisition strengthens customer research, closing insight loops faster.
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Benefits
Health Insurance
Life Insurance
401(k) Retirement Plan
Remote Work Options
Flexible Work Hours
Parental Leave
Wellness Program
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↓ -1%Swedish entrepreneur Alfred Wahlforss co-founded Listen Labs in San Francisco in 2023 with German Florian Juengermann after meeting at Harvard. The company uses AI language models to conduct and analyse consumer interviews at scale through voice, text, and video, attracting clients including Microsoft and Google. After launching in 2025, Listen Labs quickly reached annual recurring revenue of hundreds of millions of Swedish kronor. In early 2026, the company raised approximately SEK 630 million at a valuation of around $500 million. Salesforce has now acquired Listen Labs. Whilst no financial details were disclosed, Business Insider previously reported the deal was worth approximately $2 billion. Wahlforss will remain as CEO following the acquisition.
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