Infrastructure Engineer

Fathom, an AI meeting intelligence platform, has announced major updates including bot-free capture options, account-wide conversational search, and expanded integrations with LLMs including Claude and ChatGPT. The company also introduced a redesigned user interface, live summaries during meetings, and an upcoming iOS mobile app. The bot-free capture feature addresses growing bot fatigue, allowing users to choose between bot-free transcription, bot-free audio capture, or full video capture on a meeting-by-meeting basis. Fathom's Ask Fathom feature now spans entire meeting libraries, enabling users to query across all captured calls with instant, cited answers. The platform offers a public API and MCP integrations for connecting meeting intelligence with existing workflows. Fathom maintains what it claims is the market's most generous free tier, including unlimited meeting captures and API access.

No Jitter Roll: Qualtrics to acquire Press Ganey Forsta. Also, CallMiner debuts agentic AI advancements and Fathom updates its meeting assistant. Welcome to the final edition of No Jitter Roll. It's been our pleasure to round up product news, industry deals and the latest research that touches on the technologies that make enterprise communications possible. We are so excited to be able to continue to cover this news in our daily newsletter - you can subscribe right here. Here's our regular roundup of product news in the enterprise communication technology space. This week, we cover products such as: CallMiner's expansion of its agentic AI framework and Fathom's new meeting features. In deals: Qualtrics announces its intent to acquire Press Ganey Forsta; NUSO and Zoom expand their partnership to telephony and compliance. CallMiner advances agentic AI framework. CallMiner announced advancements to its agentic AI framework for interconnected analytics and automation workflows in customer experience. These include improved: * Automated AI analytics to identify reasons, outcomes and behaviors based on company data * Automatic virtual AI agent creation in voice or chat and visibility into virtual agent performance * Interconnection between agentic AI and intelligence capabilities * Automatic triggers for customer engagement initiatives through CallMiner Outreach * AI-powered, real-time translations between agents and customers through LiveTranslate Fathom updates meeting assistant. The AI-powered meeting assistant software provider announced several new features. Now, Fathom includes a direct workflow integration with Asana, a project management platform, so that Fathom users can turn Fathom's meeting insights and action items into trackable tasks in Asana. With the new AI Scorecards feature, Fathom can grade calls against configurable scorecards, which generate time-stamped notes so that leaders can jump right to coachable moments.Lastly, Fathom introduced a public API so that users can integrate Fathom's meeting data into their workflows and application of their choice. Qualtrics to acquire Press Ganey Forsta. Qualtrics announced it has agreed to invest $6.75 billion to acquire Press Ganey Forsta, an experience measurement and data analytics provider. The acquisition would combine Quatrics' experience management technology with Press Ganey Forsta's data, benchmarking and healthcare expertise. Qualtrics plans on creating an AI platform specialized for customer experience, patient experience, employee experience and market research. NUSO and Zoom expand communication and collaboration partnership. Cloud communications provider NUSO and Zoom have expanded their partnership. NUSO's current support for Zoom Cloud Peering will be extended to Zoom Phone and Zoom Contact Center. This expansion will combine collaboration, telephony and compliance services for compliance and customer engagement, as well as strengthen compliance with NUSO Connect Recorder. It will also use NUSOflex for resilience in business continuity and NUSO's international network for consistent delivery of services. This week on No Jitter. * Beware the Risk of Exhausting People with AI - Yes, contact center agents will burn out because of generative AI technology if you push them too hard. * Cisco's WebexOne Event Signals Shift to AI-Led Comms - Cisco's move toward interoperability with Microsoft and Zoom, plus unified AI management tools, positions the company to lead the AI-driven communications era. * ai Debuts Centralized Hub for Meeting Insights - With its latest update, Otter.ai's enterprise users can centralize meeting transcripts and connect them to third-party systems via a public API or MCP. * GoTo Brings Virtual Receptionist to Car Dealers - The SaaS company customizes its AI Receptionist with an integration for car dealers that can answer calls and schedule appointments. * Balancing Convenience and Risk for AI-Enabled Collaborative Platforms - As more employees create and access data in online workspaces, they create abundant opportunities for data mismanagement. * AI is Accessing Data It Shouldn't - Enterprises report that they lack governance, visibility and controls for AI, which is putting data at risk. Hannah Warfel is Associate Editor at No Jitter, where they author the weekly No Jitter Roll column and write data management pieces for enterprise communications professionals. With expertise in publishing and professional writing, Hannah manages the site's newsletters, social media, and website maintenance. A certified Salesforce Trailhead Ranger since 2020, Hannah brings technical knowledge and editorial precision to their coverage of collaboration technologies and data management trends.

With the Series A funding round, Fathom plans to further develop its Team Edition product, which allows managers to monitor customer conversations and coach their teams.