Tesla

Makes electric cars, robotaxis and grid batteries

Parts Advisor

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeNunawading, AustraliaNo salary listed

About the Job

Requirements

Knowledge of methods, techniques, parts, tools, and materials used in vehicle maintenance and repair.
Understanding of basic automotive techniques related to automobile repair and servicing.
Experience with automotive equipment and servicing methods.
Experience with Dealer Management System (DMS), SAP, and Microsoft Office Suite.
One to three years of experience in the automotive industry.
Excellent oral and written communication skills and the ability to follow instructions.
Ability to establish and maintain cooperative working relationships with the public and others encountered in the course of work.
Ability to maintain professional integrity and appearance as a Parts Advisor.

Responsibilities

Answer phone calls, emails, and drive-ins to address customer concerns with a high level of response and attention.
Return missed phone calls and emails promptly.
Receive stock, pick, ship, and transact materials inventory to support vehicle service needs.
Accurately record parts transactions and data in the Dealer Management System.
Conduct transactions using systems, walk customers through orders, and provide order summaries.
Escalate issues requiring correction of inbound packaging problems from internal and external suppliers.
Maintain records of time, expenses, and materials.
Communicate estimated parts shipment and arrival times, including regular updates.
Follow up with customers on parts orders and ensure complete satisfaction with the order.
Perform other related duties as assigned.
Help maintain the cleanliness of the service centre.
Handle multiple priorities, organize workload, and meet deadlines.

Desired Qualifications

Dealer automotive service experience.

Category	Vehicle Service
Location	Nunawading, VIC
Requisition ID	282507
Type	Full-time

Job Description

Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.

The role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Job Responsibilities

Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
Return missed phone calls and emails promptly
Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
Accurately record parts transactions and data into Dealer Management System – attention to detail critical
Conduct Transactions w/ systems; walk customer through order and provide summary
Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
Maintain records of time, expenses and materials
Communicate estimated parts ship and arrival time, including regular updates.
Follow up with customer on parts order and ensure complete satisfaction with the order
Perform other related duties as assigned
Help maintain cleanliness of service centre
Effectively handle multiple priorities, organize workload, and meet deadlines

Job Requirements

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Understanding of basic automotive techniques related to repair and servicing of automobiles
Experience in automotive equipment and servicing methods
DMS Systems, SAP, MS Office Suite
1-3 years’ experience in the automotive industry
Excellent oral and written communication skills as well as the ability to follow instructions required
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
Maintain and perform top level professional integrity and appearance as a parts advisor
Dealer automotive service experience a plus

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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