Success Architect - Industry Clouds
About the job
- Solution Design & Architecture
- Proven years of experience in software, system, or enterprise architecture
- Expertise in Salesforce products, platform capabilities, technical governance, and best practices
- Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure
- Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices
- Familiarity with vertical-specific solutions among retail, manufacturing, education, non-profit (preferred)
- Ability to assess business objectives, propose solution options, and drive stakeholder alignment
- Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences
- Skilled in creating clear, visually compelling design documents for diverse stakeholders
- Proven ability to lead discussions, influence decision-making, and advocate for best practices
- Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation
- Provide data-driven insights on customer success stories and industry trends
- Passion for continuous learning and staying ahead of emerging technologies
- Experience in Industry Clouds (as part of domain knowledge)
- Proficiency in data management and integration including data models, relationships, validation rules, data governance, ETL, REST/SOAP APIs, middleware (MuleSoft, Informatica), and third-party connectors
- Security configurations including role hierarchy, sharing rules, profiles, permission sets
- Hands-on Salesforce development experience with APEX, Visualforce, and Lightning Web Components; ability to develop triggers, controllers, batch jobs, and asynchronous processing; familiarity with governor limits
- Strong system integration and extensibility skills including APIs, middleware, event-driven architectures, OAuth, Platform Events, External Objects, Salesforce Connect and Event Relay
- Certifications: Required: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant; Desired: Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect), OmniStudio Consultant, Agentforce Specialist
- Expertise in Industry Clouds
- Strong knowledge of several clouds including: Consumer Good Cloud (including TPM), Manufacturing Cloud, Non Profit Cloud, Loyalty Management, Public Sector Sector Solutions, Education Cloud, Health Cloud, Life Science, Financial Service Cloud
- OmniStudio Knowledge
- Ability to configure and optimize these features to meet business needs
- Data Management & Integration
- Proficient in designing and managing data models, relationships (lookup/master-detail), validation rules, and data governance best practices
- Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica), and third-party connectors
- Secure & Scalable Architecture
- Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations
- Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations
- Skilled in identifying and resolving common anti-patterns, including inefficient SOQL queries, improper bulk processing, excessive DML operations, and suboptimal sharing and security model configurations
- Salesforce Development
- Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC)
- Ability to develop and optimize custom triggers, controllers, batch jobs, and asynchronous processing
- Familiarity with governor limits and best practices for efficient code execution
- System Integration & Extensibility
- Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures
- Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect and Event Relay
- Certifications: Required: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant; Desired: Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect), OmniStudio Consultant, Agentforce Specialist
About the company
Salesforce sells cloud software that helps businesses manage sales leads, customer service, marketing, and online commerce from shared customer records. Its flagship Sales Cloud tracks accounts and deals, while Service Cloud organizes support cases and Agentforce builds AI assistants that act on company data. Teams access these tools through a browser and connect outside apps and data sources, with Slack for work messages and Tableau for visual analysis. Salesforce earns most of its revenue from software subscriptions and support, with professional services for implementation and training. Marc Benioff co-founded Salesforce in 1999, and its headquarters are in San Francisco, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Francisco, California
Founded
1999
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Simplify's Take
What believers are saying
- AI brings paying demand: Salesforce reported nearly $3.9 billion in Agentforce and Data 360 recurring revenue pace in August 2026.
- Giving back gets paid time: Salesforce employees receive seven paid volunteer days each year.
- Subscriptions provide a durable base: Salesforce earned $10.8 billion from subscriptions and support in the July 2026 quarter.
What critics are saying
- Office roles demand attendance: Salesforce's published guidelines require four to five days in person for office-based roles.
- Expansion brought debt: Salesforce borrowed $6 billion in November 2025 to help finance the Informatica acquisition.
- Reliability failed during Dreamforce: a September 2026 Salesforce outage disrupted affected Hyperforce environments for seven hours and 36 minutes.
What makes Salesforce unique
- Partners extend its platform: Salesforce's AgentExchange combines third-party apps, AI agents and services with unified purchasing and billing.
- Everyone publishes a plan: Salesforce employees write annual goals visible to colleagues through its internal V2MOM system.
- Learning includes real practice: Salesforce's free Trailhead courses award badges after quizzes and hands-on exercises in practice accounts.
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Benefits
Health Insurance
Life Insurance
401(k) Retirement Plan
Remote Work Options
Flexible Work Hours
Parental Leave
Wellness Program
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