Technical Account Manager

Job Title

Technical Account Manager

Job Description Summary

Job Description

Technical Account Manager

Global Occupier Services

Amsterdam 

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. 

Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

We have an exciting opportunity for a talented Technical Account Manager to join our market-leading Global Occupier Services business, working with a prestigious client based in Amsterdam.

Key responsibilities:

• Customer Service delivery must be to the standard, or higher than specified in the Service Level Agreement.
• Demonstrate strong business and financial acumen derived from experience in a similar role.
• Drive best in class team performance and excellence in gaining industry recognition.
• Deliver client and Contractor strategy across the portfolio in a decisive clear manor.
• Interacting with the clients stakeholders when appropriate offering a solid continuous relationship and fully understanding the Employers requirements.
• Direct Liaison with the client’s operational & engineering facilities management.
• Maintain strong effective team communications.
• Hold and own all sub-Contractor, Contractor team and relevant client meetings.
• Ensure all services are delivered in a professional, efficient, customer focused manner.
• Focused on 100% uptime across the portfolio, driving performance excellence from the wider team.
• Deliver continuous improvement, innovation across all service lines to ensure that all records are maintained accurately and in time.
• Overall management of the site portfolio risk profile; focused on Employer requirements and escalating where required to the Employer’s operations.
• Accounts and MI produced accurately, on time and in set formats as agreed with the Employer.
• Ensures all key management appointments are in line with the contractual requirements to develop, mentor and maintain a succession plan.
• Overall responsibility for the skills and development of the team, keeping relevant qualifications up to date in accordance of the contract and legislation.
• Leads and provides added value over and above the service levels detailed in this contract.
• Investigates opportunities to improve technological automation into the processes that are in place or to be developed.
• Oversight and ownership of all escalations, incidents that occur across the account and the reporting presentation to the client.

Required qualifications & experience:

• Fluent Dutch and English communication skills, both written and verbal.
• 5-10 years of experience in Facilities Management (FM), Integrated Facilities Management (IFM), Technical Services, Engineering Operations, or a similar client-facing operational leadership role.
• Proven experience managing complex client accounts and stakeholder relationships across multiple sites or portfolios.
• Strong understanding of service delivery, contract management, operational performance, and risk management.
• Experience leading multidisciplinary operational, engineering, and facilities teams.
• Demonstrated ability to manage escalations, incidents, continuous improvement initiatives, and client reporting.
• Strong commercial, financial, and business acumen with experience managing budgets, KPIs, SLAs, and operational performance metrics.
• Technical background in Mechanical Engineering, Electrical Engineering, Building Services Engineering, Facilities Engineering, or a related technical discipline.
• Bachelor's degree, technical diploma, apprenticeship, or equivalent professional experience in a Mechanical or Electrical Engineering field is highly preferred.
• Experience within Facilities Management, Integrated Facilities Management, Data Center Operations, Critical Facilities, or Building Services environments is highly desirable.
• Strong leadership, communication, and stakeholder management skills with the ability to engage effectively at all organizational levels.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”