Client Executive - Large & Complex

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Overview

The Client Executive is a senior-level, client-facing role within HUB’s Large & Complex practice, responsible for leading the service experience and driving strategic growth across an assigned book of large, sophisticated commercial insurance accounts. This individual serves as the primary point of contact and trusted advisor for clients, owning the relationship at the highest level while coordinating the full breadth of HUB’s resources and capabilities on their behalf.

This role carries a defined production goal achieved through new opportunities, cross-sell, and upsell activity, while maintaining exceptional service standards across an assigned book that may include large real estate and other complex industry segments. The ideal candidate is a polished, self-sufficient professional who can operate independently, lead without authority, and bring creative, consultative solutions to clients and prospects at the enterprise level.

Key Responsibilities

Client Relationship & Service Leadership

• Serve as the primary relationship owner and service lead for an assigned book of large commercial accounts, ensuring an exceptional and consistent client experience.
• Build and maintain deep, trusted relationships with key client stakeholders, including C-suite and risk management contacts, anticipating needs and proactively delivering solutions.
• Lead strategic account planning, stewardship reviews, and renewal processes for assigned accounts, ensuring clients fully understand the value HUB delivers.
• Coordinate day-to-day service activity in partnership with assigned Account Managers, providing direction and ensuring accountability to service standards.

Production & Growth

• Achieve an assigned production goal through new business development, cross-selling, and upselling within the existing book of business.
• Identify and develop new revenue opportunities by assessing client risk profiles, uncovering unmet needs, and rounding out coverage where gaps exist.
• Refer business to Employee Benefits, Personal Lines, Retirement & Private Wealth, and other HUB specialty practices as appropriate.
• Qualify and pursue assigned leads and new prospects in alignment with the Large & Complex team’s growth strategy and upmarket focus.

Technical & Consultative Excellence

• Analyze complex commercial accounts for coverage adequacy, limit appropriateness, and risk exposure, delivering clear, well-supported recommendations.
• Review, prepare, and present comprehensive client proposals and program designs tailored to the unique needs of large and complex accounts.
• Stay current on industry trends, emerging risks, carrier appetite, and market conditions to provide informed, forward-thinking guidance to clients.
• Collaborate with the Marketing Department to identify appropriate markets, prepare submissions, and negotiate competitive terms on new and renewal business.

Resource Coordination & Internal Leadership

• Act as the internal champion for assigned clients, coordinating across Risk Services, Claims, Marketing, and other specialty teams to deliver integrated solutions.
• Influence and mobilize internal resources and subject matter experts without direct authority, ensuring the best of HUB is consistently brought to each client relationship.
• Partner with producers where applicable, as well as operate independently on accounts where no producer is assigned.
• Participate in sales meetings as requested, and contribute to team strategy and culture within the Large & Complex practice.

Qualifications

Required

• Minimum 10 years of commercial insurance experience, with demonstrated expertise in large and/or complex accounts.
• Deep technical knowledge of commercial lines coverages, program structures, and markets.
• Active Property & Casualty Producer’s license.
• Proven ability to manage and grow a book of business independently, with a consultative, solutions-oriented approach.
• Exceptional relationship management skills with experience engaging senior client stakeholders.
• Strong ability to coordinate across internal teams and influence outcomes without direct authority.
• Excellent written and verbal communication skills, including the ability to present complex information clearly and compellingly.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Agency Management Systems (Epic)
• Willingness and ability to travel for client meetings, carrier meetings, and industry events.

Preferred

• Experience with large real estate or other complex industry verticals.
• Familiarity with risk management concepts and loss-sensitive program structures.
• Experience working within a large, matrixed brokerage environment.

What Sets the Ideal Candidate Apart

The right person for this role is more than a service professional — they are a strategic partner to their clients and a collaborative force within HUB. They are comfortable being the face of large, demanding accounts, confident navigating complexity, and skilled at bringing people and resources together to solve problems creatively. They thrive in an environment where they can take ownership, operate with autonomy, and make a meaningful impact on HUB’s growth in the large account space.

The expected salary range for this position is $150,000 annually to $200,000 annually and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [email protected]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.