Operations Analyst - Healthcare SaaS

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare through innovative technology. We empower customers through inventive solutions, operational insight, and a commitment to excellence. Our growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment.

Key Values of All TeamBuilders

• Flexibility: Adapt how we work to meet team and customer needs.

• Accountability: Own commitments and results and follow through as a team.

• Clarity: Communicate expectations, priorities, and decisions clearly.

• Transparency: Share decisions, feedback, and context openly and honestly.

Overview

This role blends healthcare operations, data analysis, client advisory, product partnership, and platform configuration to help healthcare organizations improve workforce, scheduling, and operational performance.

The ideal candidate understands clinical workflows, labor systems, client data, and SaaS implementation, and can translate complex operational realities into clear recommendations and scalable TeamBuilder configuration.

Key Responsibilities

Clinical Operations Analysis

• Assess clinical workflows, staffing models, scheduling practices, and operational constraints.

• Partner with clinical, operational, and technical stakeholders to clarify requirements, pain points, and priorities.

• Identify opportunities to improve staffing, scheduling, capacity utilization, and workflow efficiency.

Data Analysis and Modeling

• Analyze workforce, scheduling, patient volume, productivity, utilization, labor cost, and capacity data.

• Use Excel, SQL, and BI tools to uncover trends, root causes, and improvement opportunities.

• Build repeatable analytical models that support staffing, scheduling, planning, and performance decisions.

• Translate complex or incomplete client data into clear, practical recommendations.

Product and Client Data Partnership

• Develop strong command of the TeamBuilder product, data requirements, and customer use cases.

• Evaluate client data quality, completeness, limitations, and relationship to clinical workflows.

• Partner with Product, Engineering, Implementation, and Customer Success on configuration and product needs.

• Use product and data insights to improve implementation quality, platform adoption, and customer outcomes.

Healthcare Workforce and Labor Systems

• Evaluate staffing models, labor utilization, provider schedules, availability, productivity, demand, and capacity.

• Apply knowledge of workforce management, labor rules, scheduling, payroll, HRIS, timekeeping, and EHR/EMR systems.

• Help clients translate workforce policies, labor rules, and clinical requirements into practical platform configuration.

Dashboards, Reporting, and Client Insights

• Build and maintain dashboards, reports, metrics, and performance models.

• Define meaningful KPIs that help clients monitor performance and measure outcomes.

• Prepare concise, executive-ready presentations that explain findings, recommendations, and impact.

Platform Configuration and Operational Translation

• Translate clinical workflows, analytical findings, labor requirements, and operational needs into TeamBuilder configuration.

• Configure staffing templates, scheduling rules, provider availability, room capacity, workflow constraints, and workforce policies.

• Validate configuration decisions against client data, expected outcomes, and real-world workflows.

Client Advisory and Cross-Functional Partnership

• Facilitate conversations with clinical and operational leaders to understand operating models, challenges, and priorities.

• Serve as a trusted advisor connecting client data, workflow, labor systems, product capabilities, and outcomes.

• Collaborate cross-functionally to improve client experience, product fit, and data-driven value.

Validation and Continuous Optimization

• Validate that configuration and analytics produce outcomes aligned with real-world workflows.

• Monitor performance after implementation and identify opportunities for continued optimization.

• Refine dashboards, analytical models, configuration approaches, and reporting as client needs evolve.

Required Qualifications

• 3+ years in healthcare operations, analytics, consulting, healthcare technology, implementation, or related field.

• Experience with healthcare SaaS, workforce management, scheduling, clinical operations, or healthcare analytics.

• Ability to understand product functionality, data requirements, configuration options, and client workflows.

• Strong experience with client data, validation, interpretation, and operational decision-making.

• Deep understanding of workforce management, staffing, scheduling, time and attendance, productivity, labor utilization, provider availability, and capacity planning.

• Strong knowledge of healthcare operations, ideally from clinical or ambulatory care experience.

Analytical and Technical Skills

• Advanced Excel, including pivot tables, complex formulas, modeling, and scenario analysis.

• SQL or comparable database-querying experience.

• Data analysis, validation, modeling, dashboards, reporting, and performance metrics.

• BI tools such as Power BI, Tableau, Looker, or similar platforms.

• Analytical storytelling and executive-ready PowerPoint or presentation materials.

Preferred Experience

• Workforce-management, labor-management, scheduling, timekeeping, payroll, or capacity-planning platforms.
  
  Clinical, ambulatory care, or health-system experience.

• Healthcare SaaS implementation or support experience.

• Familiarity with Epic, Oracle Health/Cerner, UKG, Workday, ADP, or similar systems.

• Experience with provider productivity, staffing utilization, schedule performance, capacity, labor cost, or demand analysis.

What Success Looks Like

• Quickly understands clinical operations, workforce practices, labor requirements, and client workflows.

• Builds strong command of the TeamBuilder product and its role in workforce and operational decision-making.

• Translates client data into reliable insights, dashboards, models, and recommendations.

• Improves staffing efficiency, scheduling accuracy, labor utilization, and operational performance.

Why Join Us

• Shape the future of healthcare technology in a high-growth SaaS environment.

• Solve meaningful problems at the intersection of healthcare operations, workforce management, analytics, and technology.

• Thrive in a culture that values curiosity, collaboration, accountability, and continuous improvement.

Additional Information

• Job Type: Full-time, Exempt

• Location: Fully Remote, U.S. only

• Travel: Some travel may be required based on client needs.

• Culture: We foster a collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success.

Benefits, Compensation, and Perks:

• Competitive salary plus annual performance bonus opportunity

• Equity opportunities for eligible roles

• Robust Medical, Dental, and Vision coverage options with 70% company contribution toward medical premiums (effective 1st of the month following your start date)

• Health Savings Account (HSA) eligible plan options

• 401(k) with 3% company match

• 15 days of PTO plus company holidays

• Fully remote work environment (minimal travel required)

• Employee Assistance Program (EAP)

• Additional Perks such as Tech & wellness reimbursements, home-office set-up, annual company off-site, and a passionate and balanced work environment.

If you're looking for a place where your work matters, your ideas are heard, and your impact is visible, we'd love to meet you.