Euronet Worldwide

Global electronic payments and remittance processor

Chief Manager - Production Support, Integration

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeThane, Maharashtra, India₹2M - ₹3.5MIn-person

About the Job

Requirements

Possess strong knowledge and hands-on experience in prepaid card operations, including wallet/card loading, hedging, transaction processing, and refund lifecycle management.
Have a strong understanding of card domain technologies, including switches, Card Management Systems, prepaid platforms, and network interfaces such as Visa, Mastercard, RuPay, and UPI.
Have hands-on experience with production monitoring tools, log analysis, and troubleshooting methodologies.
Be proficient in SQL, including writing and optimizing complex queries for production investigations, data validation, and analytics.
Hold a BE/BTech degree.

Responsibilities

Lead and manage end-to-end production support operations across the card and switch domain, ensuring high availability, stability, and seamless performance of card systems.
Monitor and resolve day-to-day issues related to authorization, settlement, chargebacks, and reconciliation across card platforms.
Serve as the primary escalation point for incident management, ensuring timely analysis, root-cause identification, and permanent fixes.
Coordinate with Issuer/Acquirer Operations, IT Infrastructure, Network, Vendor Support, Fraud & Risk, and Business Teams.
Ensure compliance with regulatory guidelines, audit observations, and internal control processes within the card ecosystem.
Oversee changes, releases, and patches, ensuring minimal production impact through structured change management.
Collaborate with vendors and service providers on issue resolution, product enhancements, and performance tuning.
Drive automation and process improvements to optimize support efficiency and reduce recurring issues.
Prepare and manage operational dashboards, service metrics, and management reports for leadership review.

Desired Qualifications

Technical certifications are advantageous.

Chief Manager - Production Support (Integration)

Euronet Worldwide, Inc. · Thane, India · Full-time · Posted 2026-10-21

Salary: INR 2,000,000–3,500,000

Workplace: on_site

Department: Integration

Description

Title: Chief Manager – Integration (Production Support)

Experience: 12 - 15 Years of relevant experience

Job Location: Thane, India

Responsibilities:

•Lead and manage end-to-end production support operations across the Card and Switch domain, ensuring high availability, stability, and seamless performance of all card systems.

•Monitor and resolve day-to-day issues related to authorization, settlement, chargebacks, and reconciliation across card platforms.

•Act as the primary escalation point for incident management, ensuring timely analysis, root-cause identification, and permanent fixes.

•Coordinate effectively with cross-functional teams such as Issuer/Acquirer Operations, IT Infrastructure, Network, Vendor Support, Fraud & Risk, and Business Teams.

•Ensure compliance with regulatory guidelines, audit observations, and internal control processes within the card ecosystem.

•Oversee changes, releases, and patches, ensuring minimal production impact through structured change management.

•Collaborate with vendors and service providers for issue resolution, product enhancements, and performance tuning.

•Drive automation and process improvements to optimize support efficiency and reduce recurring issues.

•Prepare and manage operational dashboards, service metrics, and management reports for leadership review.

Required skillset:

•Possess strong knowledge and hands-on experience in Prepaid Card operations, including wallet/card loading, hedging, transaction processing, and refund lifecycle management.

•Strong understanding of card domain technologies such as Switches, Card Management Systems (CMS), Prepaid Platforms, and Network Interfaces (Visa/Mastercard/RuPay/UPI).

•Excellent communication and stakeholder management skills to interact confidently with clients, internal teams, and senior leadership.

•Hands-on experience with production monitoring tools, log analysis, and troubleshooting methodologies.

•Ability to work under pressure, manage critical incidents, and ensure timely service restoration.

•Strong analytical mindset, problem-solving abilities, and attention to detail.

•Proficiency in SQL with the ability to write and optimize complex queries for production investigations, data validation, and analytics.

Qualification:

• BE / BTech

• Technical Certifications will be an advantage

References:

1. https://www.euronetworldwide.com/

2. https://www.epayworldwide.com/

euronetinAsia

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About the Company

Euronet Worldwide

Global electronic payments and remittance processor

Euronet Worldwide provides electronic payment and transaction processing services for banks, retailers, and consumers. It operates three segments: EFT Processing (ATM/POS services, card outsourcing, and related software), epay (prepaid products and distribution of mobile top-ups and digital gift cards), and Money Transfer (Ria and Xe remittance services across about 200 countries). It leverages a network of 50,000+ ATMs and hundreds of thousands of POS terminals and uses acquisitions to broaden capabilities, supported by its REN cloud-native payments platform for secure digital transactions. Its goal is to grow its global payments ecosystem by expanding its network and service offerings while delivering reliable, scalable processing for financial institutions, merchants, and consumers.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Leawood, KS
Founded: 1994

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