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Concentrix

Global BPO offering customer engagement services

Business Intelligence Analyst

Business IntelligenceConfirmed live in the last 24 hours
Full-timeHo Chi Minh City, VietnamNo salary listed

About the Job

Requirements

  • Advanced SQL proficiency.
  • Experience with business intelligence tools such as Power BI, Tableau, or Looker.
  • Strong Excel and Power Query skills.
  • Experience working with CRM data, including Salesforce, Dynamics, or HubSpot.
  • Knowledge of data modeling and KPI definition.
  • Understanding of B2B sales cycles and enterprise versus SMB sales models.
  • Understanding of quotas, territories, and pipeline stages.
  • Ability to challenge sales assumptions with data.
  • Ability to communicate with senior sales leaders.
  • Storytelling skills.
  • Practical, action-oriented mindset.
  • Comfort influencing without authority.

Responsibilities

  • Design, build, and maintain sales performance dashboards covering pipeline, bookings, revenue, and churn.
  • Analyze sales funnel metrics and identify conversion bottlenecks.
  • Partner with Sales Operations to improve forecast accuracy and pipeline rigor.
  • Conduct account-level and territory-level analyses to support growth strategies.
  • Deliver regular sales insights for MBRs and QBRs.
  • Support pricing, discount, and margin analysis.
  • Work cross-functionally with Sales, Finance, Marketing, and Revenue Operations.
  • Ensure data accuracy across CRM and business intelligence systems.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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