Country Manager

You will have full P&L responsibility for the Belgian market, driving commercial performance and customer value across online casino, sportsbook and a retail sportsbook network of more than 400 points of sale. The role requires deep gaming industry expertise, a strong product and CRM background, and the ability to operate across multiple jurisdictions. The successful candidate will be French-speaking and will work closely with central and local teams to deliver the market strategy in line with regulatory requirements.

Responsibilities

• Lead and develop a high-performing team of local experts and professionals.

• Drive sustainable revenue growth and customer value through product performance, customer engagement and lifecycle optimisation.

• Develop and implement the local market strategy and annual plans, managing the market budget and working closely with central teams to align product, CRM and commercial priorities.

• Own the customer lifecycle from onboarding and activation through retention, loyalty and reactivation, using customer insights and performance data to identify opportunities.

• Partner with Product and CRM teams to improve the customer proposition, product experience and customer journeys. This role does not own local marketing strategy or marketing campaign execution.

• Use customer feedback, behavioural insights and performance metrics to identify friction points and improve the end-to-end customer experience.

• Optimise day-to-day market operations and commercial performance to achieve quarterly and annual targets.

• Ensure market activities and customer journeys comply with applicable local regulations across the relevant jurisdictions.

• Monitor competitors, product developments, customer behaviour and regulatory changes across multiple jurisdictions.
  
  

Requirements

• Bachelor’s degree in business, management, or a related field, or equivalent practical experience.
  
  
• Extensive senior-level experience in the gaming industry, with a strong track record in product, CRM, customer lifecycle management or commercial operations. Marketing-focused profiles are not the target for this role.

• Experience operating across multiple jurisdictions, with the ability to adapt commercial and product priorities to different regulatory and market environments.

• Direct experience in the Belgian market and a strong understanding of its gaming landscape.
  
  
• Solid people leadership and stakeholder management experience.
  
  
• Deep knowledge of online casino and sportsbook, with a proven track record of delivering commercial results in the gaming industry.

• Experience with gaming retail operations is an advantage.

• Fluent French, with strong verbal and written communication skills. English proficiency is also required for collaboration with central teams.

• Strong project management skills, including the ability to coordinate multiple initiatives and stakeholders.

• Strong analytical skills, with a data-driven approach to product performance, CRM and commercial decision-making.

• Proactive, accountable and results-oriented, with a practical approach to problem-solving.

• Comfortable working in a fast-paced, evolving and regulated environment.

What you will get

• Working with a great team of people were teamwork, support and learning is our passion
  
  
• Working within a dynamic and fast paced industry.
  
  
• Competitive remuneration package and relocation support to Malta available.
  
  
• Hybrid structure with the option to work remotely twice a week.
  
  
• Healthcare plan.
  
  
• Fabulous office and work environment in one of Malta’s prime locations.
  
  
• On the job training by skilled people who have sound experience in the industry.
  
  
• Multiple company events throughout the year, and fun team building events.
  
  
• Dedicated time for training through online platforms.

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