On-Site Service Representative
W.W. Grainger
On-Site Service Representative
W.W. Grainger
Industrial MRO supplier offering inventory management
Work Location Type: Sparks & Reno Route
Req Number 335445
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $21-26/hr.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
For additional information and details regarding Grainger’s benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details
We're hiring a Part-Time (30 hours a week) On-Site Service Representative for our route servicing Sparks and Reno Areas. The working hours are Monday-Friday, between 7am-1pm.
The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.
You Will:
· Service multiple customer locations
· Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
· Resolve customer problems promptly to retain and promote customer loyalty.
· Follow designated route defined by routing software tools and maintain route guides.
· Identify continuous improvement opportunities in productivity, process, and cycle time.
· Comply with safety and inspection requirements of the facility where the service is being provided.
· Help create new orders by engaging with customers to identify additional product needs
· Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings
You Have:
· 3 years' experience in selling or service environment.
· High School Diploma or equivalent.
· Ability to lift 25 to 60lbs and/ or work in difficult positions.
· Collaboration and problem-solving skills.
· Handle different technical and operational issues.
· Have and maintain a valid driver's license in State of residence.
· Must carry required levels of automobile insurance.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
Industrial MRO supplier offering inventory management
Grainger provides maintenance, repair, and operating (MRO) products to businesses and institutions worldwide. Its two-pronged approach combines High-Touch Solutions with inventory management and technical support, and Endless Assortment through online marketplaces like Zoro and MonotaRO for a broad digital catalog. The company leverages a strong supply chain and e-commerce to stock and deliver safety, power tools, lighting, and other facility maintenance items to more than 4 million customers. Its aim is to help customers efficiently source and manage MRO needs at scale across industries including manufacturing, healthcare, and government.
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