Compliance-onboarding excellence Manager

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. 

We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?”

Position : Manager, Compliance-onboarding excellence

As the Retail Onboarding Manager, you will lead the product compliance review team to ensure all products comply with internal and regulatory standards. You will drive cross-departmental collaboration, optimize operation processes, and resolve complex issues efficiently to safeguard consumer experience and platform integrity.

What will you do?

• Oversee the daily operations of the product onboarding review team, efficiently allocating resources and managing workflows (including supplier credentials, product classification, and compliance checks) to ensure high-quality reviews.

• Partner closely with the Policy Team to align updated regulations, timely adapt operational workflows and procedures, and establish training programs to ensure the team's capabilities match current standards.

• Act as the primary liaison among internal stakeholders to streamline communication, align compliance goals, and resolve cross-departmental friction points.

• Maintain a deep understanding of legal regulations to ensure all listed products, registration numbers, statutory disclosures, and advertising content strictly adhere to internal policies and authority mandates.

• Optimize the product onboarding review mechanism to proactively mitigate risks, while collaborating closely with the post-onboarding team to ensure seamless alignment and swift resolution of escalated compliance issues.

• Take a leadership role in working with the product team to execute projects related to the onboarding of development tools.
• Lead the implementation and optimization of internal training programs to ensure that training materials align with policies and regulations.

Essential Qualifications:

Basic Qualifications

• A minimum of 7 years of related experience in Chemistry, Chemical Engineering, BSMI Certification (Electronics, Electrical, or General Merchandise), and Food-Related Fields’ practice, or background and knowledge in related fields, Experience in executing or managing compliance operation for retailers or EC is preferred.

• Candidates with prior experience in relevant inspections at government authorities are preferred.

• Former experience in a related product compliance project management role is also acceptable.

• Proven track record of managing end-to-end product onboarding workflows, translating regulatory changes into operational procedures, or leading high-performing teams in fast-paced environments

• Excellent communication skills to build consensus among diverse stakeholders

• Highly adaptable to the rapid shifts of the e-commerce industry

• Problem-solving‑ mindset with the ability to propose practical solutions

• Professional fluency in both English and Mandarin

• Soft skill- Excel Pivot is a must.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.