Lead Life Cycle Engineer/ Expert/ Specialist

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

Responsible for service provisioning and the end-to-end lifecycle of a network security shared infrastructure SDWAN and other cloud security solutions.

KEY RESPONSIBILITIES

Design and manage the complete lifecycle of network (LAN-wired/wireless &WAN) _SDWAN & Network security services shared infrastructure at airports/gateways from initial provisioning through to decommissioning ensuring adherence to quality standards and operational efficiency. Responsible for Implementation Deployment & when needed or requested providing Expert support on incidents for Airport network & security Infra including LAN WAN firewall Versa SDWAN solution. Collaborate with cross-functional teams including GEOs to design implement and optimize network services that meet organizational and customer requirements. Oversee the provisioning process for network & network security services ensuring timely and accurate deployment of services. Conduct regular performance monitoring and analysis to identify areas for improvement and ensure network services meet operational benchmarks. Implement changes and enhancements to network & network security services managing associated risks and ensuring minimal disruption to operations. Develop and maintain documentation for customer network Airport network security & shared infrastructure service configurations processes and procedures to ensure consistency and compliance. Responsible to lead new customer POC documentation and create template for senior lifecycle or lifecycle engineers to manage during BAU. Support incident and problem management processes contributing to the resolution of issues affecting network services and facilitating root cause analysis.  Lead the evaluation and adoption of new technologies and methodologies to enhance service provisioning and lifecycle management.

Provide training and support to operational teams on network services and lifecycle management best practices. Available for on call support to service operations teams when needed for complex incident support Required to work in 24*7 environment based on change or deployment calendar. Problem manager for migration improvements.

Design and manage the complete lifecycle of network (LAN-wired/wireless &WAN) _SDWAN & Network security services shared infrastructure at airports/gateways from initial provisioning through to decommissioning ensuring adherence to quality standards and operational efficiency. Responsible for Implementation Deployment & when needed or requested providing Expert support on incidents for Airport network & security Infra including LAN WAN firewall Versa SDWAN solution. Collaborate with cross-functional teams including GEO.s to design implement and optimize network services that meet organizational and customer requirements. Oversee the provisioning process for network & network security services ensuring timely and accurate deployment of services. Conduct regular performance monitoring and analysis to identify areas for improvement and ensure network services meet operational benchmarks. Implement changes and enhancements to network & network security services managing associated risks and ensuring minimal disruption to operations. Develop and maintain documentation for customer network Airport network security & shared infrastructure service configurations processes and procedures to ensure consistency and compliance. Responsible to lead new customer POC documentation and create template for senior lifecycle or lifecycle engineers to manage during BAU. Support incident and problem management processes contributing to the resolution of issues affecting network services and facilitating root cause analysis. Lead the evaluation and adoption of new technologies and methodologies to enhance service provisioning and lifecycle management.

Qualifications

EXPERIENCE

Proven 8 to 10 years of experience in managing and optimizing the lifecycle of network services including provisioning performance monitoring and decommissioning. Hands-on experience in network service design implementation and troubleshooting. Demonstrated ability to work cross-functionally with teams including technical operational and customer-facing teams. Experience in implementing changes and enhancements to network services with a focus on minimizing operational disruption. Prior involvement in training and supporting operational teams on network service management best practices. Experience in evaluating and adopting new technologies and methodologies to improve service provisioning and management processes.

Strong working knowledge of the following routing protocols: BGP OSPF; and optional for EIGRP RIP. Strong working knowledge of the following Security protocols: VTP STP RSTP PVST HSRP. Experience in implementing and troubleshooting Cisco and Juniper routers switches and firewalls (CISCO ASA and PALO ALTO). Working knowledge of Datacentre switching e.g. Cisco Nexus ACI. VERSA SDWAN will be added advantage

KNOWLEDGE & SKILLS

Functional Skills: Performance Measurement. Collaboration. Project Management :Technical Skills: Operations Monitoring & Diagnostics. Configuration Management. Technical Expertise of Products / Services. Software Development. Network Engineering. Technical Documentation & Writing

EDUCATION & QUALIFICATIONS

Educational Background: Bachelor’s degree in computer science information technology network engineering or a related field. Relevant industry certifications (e.g. Cisco Certified Network Professional (CCNP) CompTIA Network+ or equivalent) are desirable. Security Associate level certification is mandatory. SDWAN Certification (Professional level) is must Qualifications. Strong knowledge of network services lifecycle management including provisioning monitoring and decommissioning. Understanding of network protocols service models and service-level agreements (SLAs). Familiarity with network management tools and technologies. Ability to design and implement network services to meet both organizational and customer needs. Knowledge of incident problem and change management processes in a network operations context.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.