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ServiceNow

Builds software that automates business workflows

Staff Software Engineer

AI Application Engineering +1Confirmed live in the last 24 hours
Full-timeTel Aviv-Yafo, IsraelNo salary listedIn-person

About the Job

Requirements

  • At least 5 years of deep backend or systems experience.
  • Strong Python skills and production experience in a multi-tenant microservice cloud environment.
  • A track record of owning outcomes end to end, including addressing a commitment that went wrong.
  • A security engineering mindset, including tenant isolation, access control, and secure design.
  • Ability to work independently and execute across whatever work is needed.
  • Excellent English for working effectively across time zones.

Responsibilities

  • Take complex, open-ended problems from design through production, working hands-on in architecture, design, and critical code paths.
  • Design and build LLM-based agents and pipelines that analyze real-world codebases at scale, including orchestration, tool use, context engineering, and deterministic components.
  • Build an evaluation harness, golden datasets, regression gates in continuous integration, and cost and latency tracking so pipeline changes are measured before release.
  • Design robust, multi-tenant microservice cloud environments with security by design.
  • Design, estimate, and deliver owned work as clear, estimated tasks from start to finish.
  • Review designs and code, mentor engineers, and help set engineering standards.
  • Work directly with product, customers, support, and research and development architecture to gather real-world insight, unblock work, and align technical direction with the business.
  • Collaborate with engineers and stakeholders across Israel, North America, and India.

Desired Qualifications

  • Hands-on production experience building LLM-based agents or agentic pipelines and evaluating them using golden datasets, benchmarks, regression gates, and cost and latency metrics at scale.

About the Company

ServiceNow

Builds software that automates business workflows

ServiceNow builds cloud software that helps large organizations manage work across IT, customer service, human resources, and security. Its applications handle tasks such as resolving support tickets, onboarding employees, and responding to customer requests. Businesses configure forms, approval steps, and automation through visual tools on a common platform, connecting existing systems and using AI to assist workers or carry out tasks. The company sells subscriptions to its applications and platform, with professional services helping customers implement and use the software. Founded in 2004, ServiceNow is headquartered in Santa Clara, California.

Company size
10,001+
Company stage
IPO
Headquarters
Santa Clara, CA
Founded
2004

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