Technical Account Manager
About the job
- At least 5 years of experience working with B2B customers, including at least 3 years in technical account management or solutions consulting, preferably with mid-market or enterprise clients.
- Ability to own customer engagements end-to-end, run workshops, translate requirements into solutions, and drive implementation to successful delivery.
- Understanding of APIs and integrations, including REST and GraphQL, and ability to get up to speed on complex software quickly.
- LLMs are already integrated into the candidate's daily workflow.
- Ability to build client-valued relationships.
- Business acumen to understand clients' businesses, question their requests, and challenge them when needed.
- Strong communication skills in Polish and English, including ability to explain complex technical concepts simply.
- Strong project management skills and high ownership.
- Become an expert in building and customizing AI agents to deliver transformative customer experiences.
- Bridge business needs and technology by examining customer processes, identifying improvements, and translating them into technical solutions.
- Handle advanced configurations, integrations with customer systems such as e-commerce platforms, customer relationship management systems, and application programming interfaces, as well as custom implementations.
- Build relationships with customer champions and stakeholders to maximize platform adoption and business value.
- Work with AI on production agents, automate repeatable processes in personal workflows, and build tooling.
- Collaborate with a Solutions Architect and Account Directors to plan and manage client success across the post-sale journey.
- Collaborate with internal teams as a customer advocate and influence product roadmaps.
- Hands-on experience building AI solutions, including prompt engineering.
- A coaching mindset and enjoyment of teaching and enabling people to use technology independently.
About the company
Zowie is an AI-powered customer service platform designed for ecommerce. It uses artificial intelligence to provide immediate, accurate responses to customer inquiries and helps support teams resolve common issues—such as returns, shipping delays, and damaged orders—with a single click. The platform includes a 360-degree customer view to enable personalized interactions and stronger relationships with buyers. Zowie is offered as a Software as a Service (SaaS) with subscription pricing for ecommerce businesses of all sizes. Unlike generalist support tools, Zowie focuses on ecommerce-specific workflows and fast, consistent issue resolution to reduce costs, boost sales, and improve customer satisfaction.
Company Size
51-200
Company Stage
Series A
Total Funding
$20.2M
Headquarters
New York City, New York
Founded
2019
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Simplify's Take
What believers are saying
- Zowie’s 2026 releases target production safety, traceability, and fast deployment for enterprise buyers.
- Customer stories show rapid automation wins, including 70% in seven days for MuchBetter.
- Commerce and regulated vertical traction suggests expansion beyond ecommerce into banks and insurers.
What critics are saying
- GPT-style agents from Zendesk and Intercom compress Zowie’s niche by 2026.
- Zowie’s 2026 claims rely on its own marketing; independent revenue validation remains thin.
- If enterprise buyers reject proprietary automation rules, Zowie’s regulated-workflow edge evaporates fast.
What makes Zowie unique
- Zowie’s deterministic Decision Engine separates AI from decisions, reducing hallucinations in regulated workflows.
- The platform is ecommerce-native, integrating Shopify, returns, subscriptions, and loyalty inside one conversation layer.
- Zowie claims 100 million+ enterprise conversations in 2026, including Allianz, KRUK, and Decathlon.
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Benefits
- Remote Work Options