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TOPdesk

Cloud/on-prem ITSM platform with automation

Junior Technical Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeDelft, Netherlands€2.8k - €3.5k /mo

About the Job

Requirements

  • HBO- or WO-level education is required; the field of study need not be information technology-related.
  • Fluency in Dutch and English at B2 level is required.
  • A customer-oriented approach is required.
  • Analytical ability is required.
  • The ability to explain complex matters in understandable language is required.
  • The candidate must be stress-resistant and reliable.
  • The candidate must be eager to learn, able to maintain an overview, and proactive.
  • Affinity with information technology is preferred but not required.

Responsibilities

  • Serve as the first point of contact for customers, answering questions and resolving issues when they use the company's software.
  • Investigate the core of customer problems together with customers and work toward solutions through phone and ticket channels.
  • Work front-office shifts focused on direct telephone support and resolving relatively simple incidents.
  • Work back-office shifts to investigate more complex incidents and build knowledge.
  • Learn the software through a training program during the first months and progressively handle customer questions and develop deeper knowledge of the software, technology, modules, and applied processes.
  • Take occasional weekend standby shifts for incident response, approximately once every two months; action is required only when called.
  • Work with colleagues in the Netherlands and Belgium and collaborate with international support teams to share knowledge and handle customer questions or larger incidents.
  • Collaborate with Development, SaaS, Sales, and Consultancy teams.

Desired Qualifications

  • French, German, Danish, Hungarian, or Portuguese is a bonus.

About the Company

TOPdesk

Cloud/on-prem ITSM platform with automation

TOPdesk provides a cloud-based and on-prem IT service management (ITSM) platform for IT, facilities, and HR teams. The software brings together requests, assets, and workflows, with a Self-Service Portal that includes a knowledge base and service catalog, and modules for incident, asset, and change management to handle tickets and assets. It supports automation and integrates with other systems via APIs to automate repetitive tasks and enable AI-assisted support. TOPdesk serves thousands of organizations worldwide and markets a SaaS subscription with optional on-premise deployment, aiming to streamline service delivery, reduce manual work on service desks, and scale IT, facilities, and HR services through automation and integration.

Company size
501-1,000
Company stage
Private
Total funding
Not listed
Headquarters
Delft, Netherlands
Founded
1993

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