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payabl.

Merchant payments and financial platform

Merchant Support Officer - POS

Customer SupportConfirmed live in the last 24 hours
Full-timeLimassol, Cyprus

About the Job

Requirements

  • At least 1 year of experience in customer service, customer support, or back-office operations; experience in payments, fintech, banking, or another regulated environment is advantageous.
  • Familiarity with KYC/KYB processes, or willingness to learn compliance requirements quickly.
  • Confidence using online dashboards, CRM or ticketing systems, and Microsoft Office or Google Workspace, including Excel or Sheets for reports.
  • Understanding of POS, card payments, or settlements is advantageous but not required.
  • Initiative in researching answers and contacting the appropriate team to resolve issues.
  • A service-oriented approach to after-sales support.
  • Ability to track open requests and follow through with merchants until resolution.
  • Organization and attention to detail in record keeping.
  • Clear, friendly communication and ability to build relationships across departments.

Responsibilities

  • Act as the first point of contact for day-to-day POS merchant requests received by email or passed on by Client Relationship Managers, and own each request through to resolution.
  • Investigate settlement and payout questions with the Settlements team, including delayed first settlements or payouts below the minimum threshold, and keep merchants informed until resolved.
  • Set up and manage dashboard users and permissions, and guide merchants in using the payabl.one platform, its reporting tools, analytics, and features.
  • Prepare and send reports requested by merchants, such as transaction or settlement reports for accounting and tax purposes.
  • Support merchants with KYC and KYB requirements, including periodic reviews, expired identification documents, and outstanding documents such as utility bills, ensuring compliance with regulatory requirements.
  • Work with Risk Management, AML, Settlements, and Technology to escalate and resolve issues and requests, following up until they are closed.
  • Use technical skills and product knowledge to help existing merchants understand the platform and services.
  • Document common merchant questions and solutions to build internal knowledge resources.
  • Maintain and update internal systems and digital folders to keep merchant records accurate and current.
  • Back up Client Relationship Managers on administrative tasks to maintain merchant service during absences.

Desired Qualifications

  • Experience in payments, fintech, banking, or another regulated environment.
  • Understanding of POS, card payments, or settlements.

About the Company

payabl.

Merchant payments and financial platform

Payabl. provides financial technology that helps merchants manage money flow with a modular platform called payabl.one, which unifies card acquiring, 300+ local payment methods, POS, business accounts, and card issuing in one view. The platform combines these tools in a single interface, allowing merchants to process payments, accept many methods, manage POS transactions, maintain business accounts, and issue cards with expert support and reliable infrastructure. It differentiates itself by offering a single connected view that gives clear visibility and control over funds and transactions, backed by guided expertise and dependable infrastructure. Its goal is to give businesses clarity and control over complex financial processes, helping them manage funds more efficiently and grow with confidence.

Company size
11-50
Company stage
Acquired
Total funding
Not listed
Headquarters
Limassol Municipality, Cyprus
Founded
2011

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