IT Support Analyst

📍 Sheffield and Lincoln Hybrid - 3 days per week in office (2 of which will be one office with the 3rd day in the other office), 2 working remotely.

The Opportunity:

We are looking for an IT Support & Security Analyst to act as the primary technical point of contact across our Sheffield and Lincoln offices, reporting to the IT and Security Manager. You will split your time between front-line helpdesk operations and proactive security administration in a fast-paced, adaptable environment.

• Helpdesk & On-Site Support: Serve as the go-to contact for hardware (macOS, Windows, ChromeOS), connectivity, and tickets logged via Freshservice across Sheffield and Lincoln.

• Identity & Cloud Administration: Manage full user lifecycles, access permissions, policies, and Google Workspace configurations.

• Device & Patch Management: Enrol, monitor, and secure endpoints using Google MDM, Hexnode, and Intune, maintaining automated patch schedules via Action1.

• Security & Incident Operations: Monitor, investigate, and remediate alerts across SentinelOne EDR/MDR, GCP, and email security tools, while proactively mitigating emerging threats.

• Networking, Compliance & AI: Support Cisco Meraki networking and VPNs, maintain SOPs and audit evidence for vendor and security assessments, and assist with rollouts of internal AI productivity tools.

What we need from you:

• Bring experience in IT support, systems engineering, or security operations, backed by strong knowledge of core networking concepts.

• Have hands-on administration experience with macOS, Windows, or ChromeOS, alongside MDM tools like Hexnode, Intune, or Google MDM.

• Possess practical experience maintaining compliance evidence in an ISMS (such as Vanta, Drata, or Sprinto) aligned with Cyber Essentials and ISO 27001.

• Are a proactive troubleshooter who digs into both hardware issues and suspicious logs, knowing precisely when to resolve or escalate.

• Excel at communication - able to explain security plainly to non-technical colleagues while collaborating effectively with senior engineers.

It would also be great if you have:

• Experience with security and network tooling, specifically alert triage in EDR/MDR platforms (e.g., SentinelOne), Cisco Meraki, and OpenVPN.

• Practical background in Google Workspace Administration and service desk platforms such as Freshservice.

• Relevant industry certifications (CompTIA A+/Security+, Google Workspace, ISC2 CC) or an interest in applying AI tools to IT and security workflows.

Our mission:

• Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting 🌎

• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠

• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! 💚

Why you'll love being a Goodlordian

Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).

• Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!

• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health

• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.

• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

• Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

What’s next?

If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)!

A full job spec is available on request.

Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment.

Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application.

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

No agencies please - we have tried and trusted partners we would turn to should we require support.