C

Caterpillar

Makes heavy machinery, engines and gas turbines

IT Analyst Applications - File Transfer Administrator

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, India

About the Job

Requirements

  • Experience with IBM MQ Managed File Transfer (MFT).
  • Experience with secure file transfer protocols such as SFTP and FTPS.
  • Strong troubleshooting and customer support skills.
  • Experience working in a global support model with cross-region collaboration.
  • Exposure to IBM integration technologies such as App Connect Enterprise (ACE) or DataPower is nice to have.

Responsibilities

  • Administer and support enterprise file transfer platforms, primarily IBM MQ and Managed File Transfer (MFT).
  • Respond to and resolve support tickets, ensuring clear communication and adherence to service-level agreements.
  • Establish and configure new file transfers, including onboarding new customers and use cases.
  • Troubleshoot file transfer failures, connectivity issues, and performance problems across existing file transfers.
  • Proactively engage customers to identify issues, validate connectivity, and improve service reliability.
  • Collaborate with global support teams in the United States and India to manage incidents and coordinate resolutions.
  • Work with vendors to support issue resolution, system upgrades, patching, and ongoing platform maintenance.
  • Support project-based initiatives with defined deliverables and timelines.
  • Perform routine system administration tasks, including monitoring, health checks, and maintenance.
  • Document configurations, processes, and troubleshooting procedures to support operational consistency.
  • Support additional file transfer technologies as needed, developing end-to-end administrative capability, such as GoAnywhere.
  • Help create contingency plans to mitigate disruption to core applications.
  • Identify key players, criticalities, roles, and responsibilities.
  • Investigate application-related issues with business and IT professionals.
  • Recommend enhancements for a major application system or related subsystems.
  • Work with core application systems for a major business unit or function.
  • Identify and document specific problems and resolution alternatives.
  • Examine specific problems and understand the perspectives of involved stakeholders.
  • Develop alternative techniques for assessing the accuracy and relevance of information.
  • Help analyze risks and benefits of alternative approaches and obtain decisions on resolutions.
  • Use fact-finding techniques and diagnostic tools to identify problems.
  • Analyze system requirements and translate them into detailed design specifications.
  • Design complex application architectures that meet performance, scalability, and reliability requirements.
  • Evaluate and select appropriate patterns, components, technologies, and tools for application development, integrating them with technical design.
  • Lead application design reviews and walkthroughs to ensure alignment between business requirements and technical solutions.
  • Troubleshoot complex design issues and provide solutions.
  • Prepare technical design documents and blueprints for applications.
  • Track problems associated with the quality and effectiveness of application software.
  • Research the benefits and drawbacks of an organization's application software.
  • Draft application software usage for departmental needs.
  • Provide support for end users of application software.
  • Implement specific application software under management supervision.
  • Follow policies, practices, and standards for determining functional and informational requirements.
  • Confirm deliverables associated with requirements analysis.
  • Communicate with customers and users to elicit and gather client requirements.
  • Participate in preparing detailed documentation and requirements.
  • Use organizational methods, tools, and techniques for requirements analysis.
  • Assist with current and planned integration initiatives.
  • Explore major issues and considerations for successful system integration.
  • Work with applications, data, technology bridges, and a variety of platforms.
  • Work with existing interfaces and integration and migration plans within the role's area.
  • Participate actively in local integration efforts.
  • Support project leaders in developing and executing system test plans.
  • Evaluate system documentation and user manuals for usability, accuracy, and completeness.
  • Execute test cases, analyze test results, and regularly report findings.
  • Test system components for compliance with functional requirements.
  • Participate in testing a system's ability to recover from hardware or software failures.

Desired Qualifications

  • Exposure to IBM integration technologies such as App Connect Enterprise (ACE) or DataPower is nice to have.

About the Company

Caterpillar

Makes heavy machinery, engines and gas turbines

Caterpillar makes construction and mining machines, diesel and natural gas engines, industrial gas turbines and locomotives for contractors, mines, energy companies and data center builders. It is the world's largest maker of construction and mining equipment, and its yellow Cat bulldozers and excavators work in nearly every country. Customers buy or rent machines through independent Cat dealers, while its engines and turbines generate electricity and push natural gas through pipelines. Caterpillar earns money from equipment sales and from the parts and repairs that dealers supply over a machine's working life. It was formed in 1925 when California's Holt and Best tractor companies merged, and it is based in Irving, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Irving, TX
Founded
1925

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