Experience in a supervisory role, leading and motivating a team to achieve shared objectives.
Strong communication skills.
A customer service ethos.
Confidence using IT systems.
Strong influencing skills.
Ability to understand and influence key performance indicators (KPIs).
Problem-solving skills.
A full driving licence.
Must have held a UK manual driving licence for at least 2 years.
Employment offers are subject to a driving assessment, driving licence checks, and basic Disclosure and Barring Service (DBS) checks.
Responsibilities
Model passion and commitment to deliver outstanding customer service as an integral member of the leadership team.
Drive consistent delivery of established processes and operational standards.
Track the team's performance against daily, weekly, and monthly targets.
Develop the depot's operational performance and the skills of the team.
Take responsibility for health and safety, stock management, local delivery fleet management, and facilities maintenance.
Get involved in day-to-day tasks when needed, including deliveries.
Desired Qualifications
Previous experience leading a team within a retail, wholesale, customer service, or operational/logistics environment.
Some knowledge of commercial, profit and loss (P&L), or budget management.
Health and safety training.
Food safety training.
Coaching skills.
Experience developing a team.
Experience implementing operational policies and processes.
Overview
The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across:
Customer Services
Delivery fleet
Cold store Warehouse
This role is 40 hours per week, working any 5 in 6 days including bank holidys (closed Sundays.)
£14.94 per hour + Bonus + Benefits
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers.
You will help to drive the consistent delivery of established processes and operational standards.
You’ll track the team’s performance against achieving daily, weekly and monthly targets.
Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role.
The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance.
You’ll be ready and willing to get involved in the day-to-day tasks if needed, including deliveries (so a full UK driving licence is essential.)
Qualifications/Personal Qualities
This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.
Essential Skills & Experience:
Experience in a supervisory role- leading and motivating a team to achieve shared objectives
Strong communication skills
Customer service ethos
Confident using IT systems
Strong influencing skills
Able to understand and influence KPIs
Problem solving skills
Full driving license
You must have held a UK manual driving licence for at least 2 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
Desirable Skills & Experience:
Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
Some knowledge of commercial / P&L / budget management
Health & safety training
Food safety training
Coaching skills
Experience of developing a team
Experience of implementing operational policies and processes
Personal Qualities
A can-do attitude, a positive outlook, and the tenacity to deliver results.
A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.
A strong leader who inspires trust in their team
Can communicate well with everyone in order to deliver the ‘day job’
Coaches the team to improve every day
Takes accountability
Sets the bar in terms of what is acceptable in terms of standards and service
Fosters and develops strong working relationships within the team and the wider business
Has a real passion for making a real difference in the community
Ensures that the customer is at the heart of every decision
Passion, energy, commitment, and the ambition to succeed
Willingness to lead from the front – role-model the way and be ‘hands-on’ to support the team in carrying out their roles when required whether that’s driving a delivery van or picking in the cold store
This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.
Company Benefits
Competitive salary – accredited Living Wage employer
33 days holiday per year, including bank holidays (which are considered a normal working day)
Option to purchase up to 5 additional days holiday per year
Discretionary annual bonus scheme
Pension scheme - employer matched contributions up to 4%
Life assurance scheme worth at least 1x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito’s commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.