JETSET Pilates

Boutique fitness franchise with Pilates studios

Assistant General Manager

Business & StrategyConfirmed live in the last 24 hours

Full-timeWestminster, CO, USA$45k - $55k /yrIn-person

About the Job

Responsibilities

Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team.
Onboard new Studio Leads and conduct training sessions with the General Manager when necessary.
Manage Mindbody and AXLE; answer phones; respond to emails; process sales; assist with opening and closing duties; create, monitor, and maintain class and staff schedules; and maintain inventory for supplies, retail, and beverages as needed.
Address client questions, concerns, and feedback promptly and professionally.
Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the community.
Ensure all client inquiries, issues, and concerns receive a positive and timely response.
Periodically review Net Promoter Scores and take action on detractor feedback.
Run reports and analyze key performance indicators, including sales, utilization, retention, expenses, and payroll.
Collaborate with Franchise Owners and the General Manager to implement strategies for increasing brand awareness.
Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community.
Promote the studio in the community through 3–4 tabling or local events each month.
Complete the JETSET Pilates training program and instruct an average of 8 classes per week.
Be present in the studio during class times for a minimum of 20 classes each week.
Work morning, evening, and weekend shifts as necessary; assume other duties as assigned.

Salary Range: 45000 to 55000 (Currency: USD) (Pay period: per-year-salary)

The Assistant Manager at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery.

Reporting to the General Manager and regularly interfacing with the Franchise Owners, the Assistant Manager will oversee a team of Studio Leads and instructors while actively driving the day-to-day operations of the studio.

The Assistant Manager is expected to undergo the JETSET Pilates training program and instruct an average of 8 classes per week. In addition to instructing an average of 8 classes per week, the Assistant Manager is expected to be present in the studio during class times for a minimum of 20 classes each week.

This dynamic role requires a combination of leadership, client care, sales, networking, and hands-on engagement in front-of-house functions. The Assistant Manager plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

The Assistant Manager will assume other duties as assigned and is expected to work morning, evening, and weekend shifts as necessary.

Responsibilities

Leadership

Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team.

Onboard new Studio Leads and conduct training sessions with the General Manager when necessary.

Studio Operations

Perform Studio Lead duties, including but not limited to:

Managing Mindbody and AXLE.

Answering phones.

Responding to emails.

Processing sales.

Assisting with opening and closing duties.

Create, monitor, and maintain class and staff schedules.

Maintain inventory for supplies, retail, and beverages as needed.

Client Experience

Address client questions, concerns, and feedback promptly and professionally.

Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.

Ensure all client inquiries, issues, and concerns receive a positive and timely response.

Periodically review Net Promoter Scores and take action on detractor feedback.

Sales & Performance

Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.

Community & Marketing

Collaborate with the Franchise Owners and General Manager to implement strategies for increasing brand awareness.

Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community.

Promote JETSET in the community through 3–4 tabling or local events each month.

About the Company

JETSET Pilates

Boutique fitness franchise with Pilates studios

JetSet Pilates runs a franchised boutique fitness brand focused on Pilates studios. It lets entrepreneurs own and operate their own JetSet studios, offering a 50-minute, low-impact but high-intensity workout that combines strength, cardio, and Pilates principles. The program is delivered in individual studios with guidance from the franchisor and technology that helps manage the business, size, and branding. Revenue comes from franchise fees and ongoing royalties, supported by a recognizable brand and operational tools to help franchisees grow and potentially run multiple studios. The company differentiates itself through a scalable franchise model, strong brand presence, and technology-enabled support to streamline operations, enabling rapid expansion across the United States and Australia. The goal is to expand its network to offer consistent, effective fitness experiences through franchised studios and reach a larger market of customers and would-be gym entrepreneurs.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Miami Beach, FL
Founded: 2010

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