Service Delivery Manager
Airbus
Service Delivery Manager
Airbus
Manufacturer of commercial aircraft, helicopters, defense
Job Description:
Qualification & Experience:
EE Vendor Management
Contract Management for Project/Prog - Autonomous Level
Continuous SErvice Improvement Management
Business plan development - Autonomous Level
Performance management - Autonomous Level
Delivery of services - Autonomous Level
Performance-Management-Solution - Autonomous Level
Problem management - Autonomous Level
Incident management - Autonomous Level
Demand management - Autonomous Level\
Like collaborative and team spirit work, innovative, with a good sense of curiosity and desire to learn for yourself and others.
Naturally have the ability to synthesize, structure and vulgarise highly technical topics with a sense of details and passion for solutions and technologies that solve problems.
Technical curiosity and willingness to learn.
Budget management of related products.
Good communication skills, capacity to drive the change and manage stakeholders.
A negotiation level in English is required.
Capabilities to manage partner and Subcontractor
GOOD TO HAVE
Good knowledge of IT operation (ITIL knowledge) with a user centric or business approach.
Working experience in Agile Scrum, SAFe and/or Kanban projects
Advanced level of English
French knowledge will be an added advantage
German knowledge will be an added advantage
Responsibilities
Product reliability responsible
Focus on efficiency and availability of the product environment
Time, Cost and Quality of product delivery including associated services
Define his/her Product Strategy
Secure continuous added value for Business and consumers
Use appropriate marketing and communication
Be informed about market trends and identify better fitted technologies to business needs
Guide the business to enable modern agnostic platform capabilities
Ensure compatibility with OS updates and compatibility with dependencies
Define SAM policies for all Workplace Apps as part of a global SAM strategy covering all device platforms
Coordinate the monitoring and reporting of software license spending for all Workplace Apps
Identify savings opportunities for renewals, software licensing, and maintenance services
Re-harvest existing Workplace Applications and Store (WAS) licenses within Airbus globally
Classify Incidents, logging Incident details, updating records, checking resolutions with Component leaders for all the WAS subproducts / components
Help to improve KPI and participates to the UX improvement
Ensure effectiveness of incident management
This job requires the constant awareness of the compliance risks we face in day-to-day responsibilities. Continuous commitment to act with integrity with each other, with your communities, business partners and suppliers is the foundation of your success and sustainable growth.
The commitment to integrity is supported by your adherence to all internal policies and procedures that govern business activities. Compliance with these policies will also protect Airbus reputation and brand, some of our most strategic and important assets.
Success Metrics
Success will be measured in a variety of areas, including but not limited to
Consistently ensure the on-time delivery and quality (first-time-right) of the projects
Ability to maintain an updated Application Catalog within the budget objective
Ability to keep a rational number of solutions without reducing the UX and quality of our services
Achieve the customer satisfaction
Ability to handle a subject from demand management, to deployment and support
Ability to challenge the needs of the clients and provide appropriate solutions
The role will have the following key outputs:
Strong link with IM Sourcing & Licensing
Strong link with all Product Owners in DMT
Proactive in providing guidance & inputs for the roadmap
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus India Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Digital <JF-IM-DI>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Airbus designs and manufactures a wide range of aerospace products, including commercial airplanes, helicopters, defense systems, and space technologies. Its aircraft and rotorcraft are built with integrated airframes, propulsion, avionics, and digital systems to carry passengers, cargo, or conduct military missions, while its space division covers satellites, orbital infrastructure, launch services, and secure communications. Airbus differentiates itself with an end-to-end portfolio across commercial, defense, and space, a global manufacturing and services network, and a focus on sustainability and digital transformation. Its goal is to enable global mobility and connectivity while reducing aviation’s environmental impact through sustainable aviation and collaborative innovation.
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