ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE:Site Director, IND1

As the Site Director of Quince’s newest site in Indianapolis, you will play a pivotal role in overseeing our fulfillment center operations, driving performance while fostering a positive and safe work environment. This over 1M square foot facility will be on the cutting edge of Quince operations, incorporaing ecommerce execution, returns management and cross dock operations. You'll be responsible for oversight of the operational execution as well as budget management, people development, and implementation of continuous improvement initiatieves. This is a unique opportunity to shape the future of our operations and contribute to a collaborative, results-driven team culture.

Responsibilities

Direct and drive all aspects of site operations, including performance, quality, safety, and customer experience across inbound receiving, inventory management, and outbound fulfillment departments.
Manage the operational P&L for the site, ensuring cost control, budget adherence, and working capital efficiency.
Champion cutting edge technological and process design for next-generational warehouse development
Foster a culture of continuous improvement by implementing Lean and Six Sigma methodologies, driving process enhancements and quality initiatives that optimize throughput and accuracy.
Manage performance KPIs including on-time dispatch, inventory accuracy, labor productivity, and shrink, identifying and tracking key metrics to enhance operational efficiency.
Ensure all safety standards and compliance regulations are followed, creating a secure working environment for all team members and minimizing incidents and injuries.
Oversee staffing, including recruitment, training, performance management, and the development of team members to build a strong operational bench.
Cultivate positive employee relations, support career development, and promote a strong leadership pipeline within the organization.
Collaborate with cross-functional teams (HR, Finance, IT, Facilities, Logistics) to ensure resource availability and support for key projects and initiatives.
Share best practices, operational innovations, and lessons learned with other facilities and headquarters to drive consistency and operational excellence across the network.

Qualifications

Required

Bachelor's Degree in Business, Operations, Supply Chain, or a related field
12+ years of leadership experience in distribution, e-commerce fulfillment, or manufacturing environments, including at least 4 years in a senior management role
Proven track record of driving operational performance, process improvement, and team development
Experience managing performance metrics, budgets, and P&Ls in a warehouse or fulfillment setting
Proficiency in developing automated workflows leveraging AI--informed models and databases
Experience with warehouse management systems (WMS) and fulfillment metrics
Ability to manage a diverse team and provide ongoing coaching and mentorship
Flexibility to work varying hours, including weekends, holidays, and overnight shifts as required

Preferred

Master's Degree in Business Administration (MBA) or related field
Certification in Lean, Six Sigma, or similar process improvement methodologies
Experience managing 3PL operations
Strong problem-solving skills and the ability to handle changing priorities in a fast-paced environment
Experience with implementing and designin automated fulfillment technolgy
Interest in long-term career development through assignments across multiple facilities

Physical Requirements

Ability to lift and move totes up to 49 pounds each
Frequent bending, lifting, stretching, and reaching
Standing and walking for an average of 5 miles per day
Ability to work in distribution/warehouse environments (e.g., noisy, unlit, unheated, non-air-conditioned)

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$150,000—$200,000 USD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Pay Range 150000 - 200000 USD

Quince

General Manager - Site Operations

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Quince

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