Zensar

Global IT services for digital transformation

Delivery Manager - Bfsi

Program ManagementConfirmed live in the last 24 hours

Full-timeIndiaNo salary listed

About the Job

Requirements

At least 12 years of IT experience with extensive exposure to BFSI programs.
Strong knowledge of banking, insurance, payments, lending, or wealth-management operations.
Proven experience managing medium to large delivery teams across onsite and offshore locations.
Demonstrated ability to engage senior client stakeholders and deliver executive-level communications.
Solid understanding of software development life cycle, Agile, IT service management, DevOps, cloud, and enterprise application landscapes.
Expertise in financial management, governance, risk management, and people leadership.
Familiarity with generative artificial intelligence and large language model fundamentals, prompt engineering, and AI-assisted delivery practices.
Hands-on experience with Azure OpenAI, Microsoft 365 Copilot, GitHub Copilot, and Azure DevOps or Jira.

Responsibilities

Lead end-to-end delivery of application development, maintenance, support, and transformation programs for BFSI accounts.
Manage client relationships, stakeholder communications, governance forums, and executive reporting.
Drive project execution, resource planning, risk management, financial tracking, and delivery excellence.
Collaborate with technology teams to ensure alignment with business and regulatory requirements.
Identify and implement service improvements, automation, innovation, and account growth opportunities.
Ensure adherence to service-level agreements, key performance indicators, quality, security, and compliance standards.
Mentor and manage onshore and offshore delivery teams, fostering a high-performance culture.
Apply AI-assisted delivery tools for requirements analysis, status reporting, RAID tracking, and backlog refinement.
Oversee governance, risk, and compliance activities specific to BFSI regulatory frameworks.
Contribute to strategic planning and digital transformation initiatives for key BFSI clients.

Desired Qualifications

PMP, PRINCE2, ITIL, Agile, or Scrum certification is preferred.

Zensar Technologies Limited is seeking a seasoned Delivery Manager with over 12 years of experience in the Banking, Financial Services, and Insurance (BFSI) domain. Based in Pune, you will own end‑to‑end delivery of application development, maintenance, support, and transformation programs, while driving client satisfaction, operational excellence, and business growth across strategic BFSI accounts.

12+ years of IT experience with extensive BFSI program exposure.
Strong knowledge of banking, insurance, payments, lending or wealth‑management operations.
Proven experience managing medium to large delivery teams across onsite and offshore locations.
Demonstrated ability to engage senior client stakeholders and deliver executive‑level communications.
Solid understanding of SDLC, Agile, ITIL, DevOps, Cloud and enterprise application landscapes.
Expertise in financial management, governance, risk management and people leadership.
Excellent communication, presentation and stakeholder management skills.
Familiarity with Generative AI/LLM fundamentals, prompt engineering and AI‑assisted delivery practices.
Hands‑on experience with tools such as Azure OpenAI, Microsoft 365 Copilot, GitHub Copilot, Azure DevOps/Jira.
PMP, PRINCE2, ITIL, Agile or Scrum certification preferred.

Lead end-to-end delivery of application development, maintenance, support and transformation programs for BFSI accounts.
Manage client relationships, stakeholder communications, governance forums and executive reporting.
Drive project execution, resource planning, risk management, financial tracking and delivery excellence.
Collaborate with technology teams to ensure alignment with business and regulatory requirements.
Identify and implement service improvements, automation, innovation and account growth opportunities.
Ensure adherence to SLAs, KPIs, quality, security and compliance standards.
Mentor and manage on‑shore and off‑shore delivery teams, fostering a high‑performance culture.
Apply AI‑assisted delivery tools for requirement analysis, status reporting, RAID tracking and backlog refinement.
Oversee governance, risk and compliance activities specific to BFSI regulatory frameworks.
Contribute to strategic planning and digital transformation initiatives for key BFSI clients.

About the Company

Zensar

Global IT services for digital transformation

Digital solutions and IT services company that partners with global organizations to drive digital transformation. Its offerings include intelligent automation, analytics, hyperconverged infrastructure, and digital application development and maintenance, delivered through long-term contracts, project-based engagements, and managed services. Indigo Slate handles virtual event creation. Zensar’s Living AI integrates artificial intelligence into business processes to boost outcomes. Unlike many competitors, it emphasizes reducing capital expenditure (Capex) and operating expenditure (Opex), simplifying vendor management, and improving efficiency through automation. The overall goal is to help clients adapt to the digital landscape, optimize technology infrastructure, and achieve higher operational efficiency.

Company size: 10,001+
Company stage: IPO
Headquarters: Pune, India
Founded: 1991

Recently Posted Jobs

Explore more opportunities at Zensar

See more jobs