Network Operations Center Technician 2

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!

Overview

TNS has an amazing opportunity in our Network Operations Center for a NOC Technician! In this role you will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents.

Responsibilities

Primary Duties and Responsibilities:

• Monitor network surveillance systems, respond to alarms and error conditions, as well as monitor email and manage a phone queue taking direct support calls from our customers and vendors.

• Manage and resolve assigned incident tickets.

• Provide direct support to internal and external customersto mitigate service impact resulting from network events.

• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management supporting SS7, SIP, and Diameter Signaling Platforms as well as IPX and IP networks.

• Perform troubleshooting for BGP peering and IP connectivity alarms

• Troubleshooting Ethernet, DS0, DS1, DS3, and optical circuits and connectivity utilizing -Switches, Routers, STPs, DACS, DNX, DSR's and other muxing equipment

• Interface with TNS customers, telecommunications carriers, and equipment vendors. -Perform routine and corrective maintenance on network elements

• Work a rotating shift as required to support 7x24x365 Operations 

• Must be able to perform shift work including nights, weekends and holidays as required

• Good communication skills and the ability to work well within a team.

Qualifications

Desired Competencies

• Experience in a Network Operations Center or similar Operational Support environment in a technical support or engineering role

• Working knowledge of LTE technologies including Diameter, S8, S6a

• Working knowledge of SIP message calls flows and platform interworking.

• Working knowledge of IP networking technologies and troubleshooting.

• Cisco IOS and JunOS experience

• Experience troubleshooting IPX networks

• Experience troubleshooting BGP peering issues

Desired Skills/Experience:

• Verbal and written English skills essential.

• Experience / knowledge of IP networking and WAN network protocols.

• Experience with telecommunications hardware, circuits, and digital cross connect systems including testing, turn-up, and troubleshooting

• Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)

• Ability to type 40+ words per minute

• Basic proficiency working in a Unix/Linux environment

• Ability to multi-task and excel in a fast-paced environment

• Direct Experience with MetaSwitch Perimeta SBC is highly beneficial

• Working knowledge of ticketing systems such as Remedy and Salesforce, monitoring tools such as SolarWinds, Splunk and Netreo.

• A working knowledge of the ITIL framework, or ITIL foundation certification.

Education: Bachelors degree in a technical field or equivalent experience 

• For this role, we anticipate paying $28.50 - $31.50 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.

Our people make all the difference in our success.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.