Implementation Manager - Lac
No salary listed
Mid
Bachelor's
Arlington County, Arlington, VA, USA
RemoteBased within the LAC region, with working hours overlapping US Eastern Time; occasional client site visits within the region.
Solution EngineeringImplementation & Technical Account Management
About the job
Requirements
- A bachelor's degree.
- At least 3 years of experience in implementation, onboarding, project management, or client success; SaaS experience is ideal.
- Knowledge of how higher education operates in Latin America, including university structures, career services, internships, graduate employability, and the student journey.
- Professional fluency in Spanish and English, spoken and written.
- Ability to run implementation or onboarding projects with multiple clients simultaneously.
- Attention to detail and problem-solving skills.
- Ability to coach client teams on product functionality and lead workshops and training sessions.
- Initiative, self-motivation, and comfort working remotely.
- Cooperative and flexible approach with ethical business standards.
- Interest in higher education.
- Must be based within the LAC region and work hours that overlap US Eastern Time.
- Employment is contingent on successful background and reference checks and validation of work authorization.
Responsibilities
- Own end-to-end client onboarding, including project planning, system configuration, data and integration coordination, and training.
- Develop subject-matter expertise in Symplicity solutions and their use by LAC institutions.
- Run client workshops in Spanish, English, or Portuguese as needed to map solutions to client business requirements.
- Manage multiple client projects simultaneously and ensure deliverables and timelines are met with clear communication.
- Ensure configuration, content, and training materials reflect local language, regulations, and higher education practices.
- Build trusted-advisor relationships with clients and help them maximize value and return on investment from Symplicity solutions.
- Assess client risk and coordinate solutions across the Symplicity team to support client satisfaction.
- Identify upsell and cross-sell opportunities and work with regional Account Executives and Client Success Managers to advance them.
- Develop and share client success stories, including Spanish- and Portuguese-language case studies, with the marketing team.
- Encourage client feedback and participation through webinars, regional events, and feedback sessions.
- Support the operations team with client issues, invoices, and new sales quotes.
- Advocate for clients with internal teams across regions and time zones, including Client Support, Technical Specialists, Engineering, Marketing, and Sales.
- Perform other duties as assigned.
Desired Qualifications
- Experience working in the higher education or EdTech sector in LAC.
- Portuguese.
- Experience with career services, student engagement, or CRM platforms and system integrations.
- Project management certification such as PMP or PRINCE2.
About the company
Symplicity provides software solutions for higher education, government, and businesses to support student success, compliance, and career readiness. Its tools cover admissions, academic and student services, career services, and conduct/Title IX compliance, with a standout virtual career fair linking 4 million students from 1,100 partner schools with employers. It differentiates itself by a 20+ year presence, a global client base of 1,300 institutions, and API integrations that connect with other platforms to enable cross-department collaboration. Its goal is to streamline administration, enhance student experiences and outcomes, and improve employer engagement through technology.
Company Size
201-500
Company Stage
Acquired
Total Funding
N/A
Headquarters
Arlington, Virginia
Founded
1996
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Simplify's Take
What believers are saying
- Volaris acquired Symplicity on February 4, 2026, adding patient software-owner capital and discipline.
- June 2, 2026 Ellucian partnership immediately opened SIS integrations for CSM customers.
- June 9, 2026 Yello partnership exposed Symplicity's database to campus recruiters.
What critics are saying
- Handshake's larger employer network pressures Symplicity's recruiting moat as schools chase reach.
- Prentus, 12twenty, and uConnect market AI-native workflows that make Symplicity feel legacy.
- If AI-native suites replace admin-heavy portals by 2028, Symplicity's seat counts compress sharply.
What makes Symplicity unique
- Symplicity spans career services, disability, conduct, and experiential learning across one student-success stack.
- Ellucian integration links four flagship platforms to SIS data, unifying student records.
- It serves 2,000+ institutions worldwide, with deep higher-ed workflows and long operating history.
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Benefits
- We offer full medical, dental, and vision insurance, and flexible spending. We also encourage employees to take advantage of our health and wellness breaks
- We offer a 401k plan with an employer contribution match and commuter benefits
- Work/Life Balance - With more than 50% of our staff working remotely, we work hard to accommodate different time zones and special work arrangements
- We have awesome perks like group sports, health and wellness breaks, and 24/7 snacks, coffee, and tea for our in-office employees.