Principal Technical Compliance Manager

Company Introduction

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The Principal Technical Compliance & Risk Program Manager – IT SOX is a director-level individual contributor responsible for defining and executing Coupang’s enterprise IT SOX strategy across Coupang Engineered Systems. Reporting to the Director of Technical Compliance, this role owns end-to-end IT SOX program strategy, planning, execution, and operational excellence, ensuring a scalable, sustainable, and high-quality control environment across all SOX in-scope systems.

This role operates as a senior technical program leader, driving large-scale cross-functional initiatives and influencing engineering, platform, infrastructure, finance, security, and executive stakeholders. The position serves as the primary compliance and risk leader for technology-driven transformations, including cloud modernization, software delivery excellence, and SAP S/4HANA (SAP NXT) implementation and migration programs.

A key aspect of the role is leveraging AI, automation, analytics, and continuous control monitoring capabilities to improve risk observability, strengthen control effectiveness, increase audit confidence, and reduce manual compliance effort. Success requires deep expertise in IT SOX, technical program management, modern engineering practices, ERP transformations, and enterprise-scale risk management within high-growth technology organizations.

Responsibilities

• Program Ownership & Strategy

  • Own the enterprise IT SOX compliance strategy across all engineered systems, including multi-year roadmap development, prioritization, and execution of SOX-impacting initiatives.
  • Serve as the single-threaded owner for IT SOX program outcomes, audit quality, compliance effectiveness, and continuous improvement.
  • Define and execute a strategic vision for scaling compliance, risk management, and control observability through AI, automation, and advanced analytics.
  • Lead large-scale cross-functional technical programs spanning Engineering, Corporate IT, Security, Finance, Internal Audit, and external partners.
  • Establish program governance structures, executive reporting mechanisms, dependency management processes, and risk escalation frameworks.
  • Drive program execution through roadmap planning, milestone management, resource alignment, stakeholder engagement, and measurable business outcomes.
  • Influence enterprise technology decisions to proactively mitigate financial reporting and operational risks.

• Metrics, Operational Excellence & Scaling

  • Establish program goals, KPIs, and success metrics aligned with audit quality, risk reduction, operational efficiency, and control reliability.
  • Develop operational scorecards, program health reviews, and executive reporting that provide clear visibility into program performance and risk posture.
  • Design and implement scalable operating models, standard operating procedures (SOPs), service-level agreements (SLAs), and governance processes.
  • Implement TPM best practices, including dependency tracking, risk management, issue escalation, milestone governance, and executive business reviews.
  • Build mechanisms and operating rhythms that enable consistent execution across globally distributed engineering, product, and technology teams.
  • Drive adoption of AI-enabled compliance capabilities such as continuous control monitoring, anomaly detection, intelligent evidence validation, and predictive risk analytics.

• Cross‑Functional Leadership & Influence

  • Partner with senior engineering, infrastructure, platform, security, finance, and corporate technology leaders to plan, prioritize, and deliver SOX-related initiatives.
  • Influence technical architecture, operational processes, and system design decisions to strengthen controls and reduce technology risks.
  • Act as a trusted advisor to senior leadership on IT risk management, regulatory compliance, ERP transformation governance, and automation opportunities.
  • Drive alignment across organizations with competing priorities while maintaining strong focus on audit readiness, risk mitigation, and business objectives.
  • Present program updates, risk assessments, and strategic recommendations to executive leadership and governance forums.

• Technical, Risk & AI‑Enabled Compliance Expertise

  • Develop and maintain deep understanding of Coupang’s platform infrastructure, distributed systems, service-oriented architectures, cloud platforms, and financial reporting ecosystem.
  • Provide technical leadership in evaluating controls across cloud-native, containerized, microservices-based, AI-enabled, and ERP environments.
  • Drive improvements in compliance observability through continuous monitoring, automated testing, and real-time risk visibility.
  • Identify, assess, and respond to emerging technology, cybersecurity, AI, regulatory, and operational risks.
  • Evaluate and strengthen IT General Controls (ITGCs), application controls, change management controls, access controls, and technology governance processes.
  • Ensure control frameworks remain effective as Coupang continues scaling its engineering platforms and enterprise business systems.

Qualifications

• Education & Experience
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Accounting, or a related technical or quantitative discipline.
  • Advanced degree (MBA, MS, or equivalent) preferred but not required.
  • 15+ years of progressive experience in IT SOX, IT Risk Management, Technical Compliance, Internal Controls, Audit, or related disciplines within large-scale public companies or technology organizations.
  • 8+ years leading highly complex cross-functional technical programs involving enterprise platforms, infrastructure, ERP systems, engineering organizations, or transformation initiatives.
  • Demonstrated experience operating at the Director, Principal, or equivalent senior individual contributor level and influencing executive stakeholders without direct management authority.
  • Proven track record owning or materially transforming enterprise IT SOX programs, including automation, tooling, AI-enabled monitoring, and operational excellence initiatives.
  • Experience leading or supporting enterprise-wide ERP transformation programs, including SAP ECC to SAP S/4HANA (SAP NXT) migration initiatives.
  • Experience partnering with Engineering, Finance, Corporate IT, Internal Audit, and external auditors to achieve successful compliance outcomes during major system transformations.
  • Professional certifications such as CISA, CRISC, CISSP, CIA, CPA, or equivalent are strongly preferred.
• Technical & Professional Expertise
  • Deep expertise in Sarbanes-Oxley (SOX) Section 404 compliance and IT General Controls (ITGCs).
  • Strong understanding of technology risk management, information security controls, governance frameworks, and regulatory compliance programs.
  • Expertise evaluating controls across both enterprise applications and custom-developed technology platforms.
  • Experience with modern software engineering practices, including:

    • CI/CD pipelines

    • SDLC and DevOps methodologies

    • Change management governance

    • Service-oriented and microservices architectures

    • Distributed systems and cloud platforms

  • Experience driving automation, AI-assisted testing, continuous monitoring, compliance analytics, and risk management innovations.
  • Strong understanding of AWS cloud services, cloud-native architectures, containerized environments, and enterprise technology platforms.
  • Experience evaluating technology controls supporting financial reporting systems and critical business processes.
• SAP NXT & ERP Transformation Expertise
  • Strong understanding of SAP S/4HANA (SAP NXT) architecture, governance, risk, and compliance requirements.
  • Experience evaluating ITGCs and automated controls within SAP ECC and SAP S/4HANA environments.
  • Deep knowledge of SAP-specific risk domains, including:

    • User Access Management

    • Segregation of Duties (SoD)

    • SAP Security

    • Change Management

    • Interface Controls

    • Data Migration Controls

    • Automated Business Controls

  • Experience designing, implementing, assessing, or monitoring controls throughout ERP transformation lifecycles including requirements, design, build, testing, deployment, hypercare, and operational stabilization.
  • Familiarity with SAP GRC, SAP Security, SAP Basis, ERP control automation solutions, and SAP cloud transformation programs is strongly preferred.

Preferred Qualifications

• Experience supporting large-scale public company compliance programs within a high-growth technology environment.
• Experience building AI-enabled risk management, monitoring, and observability capabilities.
• Proven ability to influence VP and C-level leaders across engineering, finance, technology, and governance organizations.
• Strong executive communication, strategic planning, and organizational leadership skills.
• Demonstrated success driving measurable improvements in audit outcomes, risk reduction, operational efficiency, and compliance maturity.
• Experience navigating highly complex organizations with significant technical and business interdependencies.

Recruitment Process and Others

• Recruitment Process 

1. Application Review - Job Fit Interview - Focus Interview - Offer
2. The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
3. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

• Things to Consider 

1. This job posting may be closed prior to the stated end date for application if all openings are filled.    
2. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.    
3. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 

• Privacy Notice 

1. Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located HERE. 

• Document Return Policy 

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email ([email protected]) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail. 
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.