Regional Support Associate - Single Family Housing

Covering areas in and around East England and reporting to the a Regional Manager, the Single-Family Homes Divisional  Support Associate will provide comprehensive administrative and operational support to ensure smooth delivery of services across the division. 

This role combines customer service, coordination, and on-site responsibilities to maintain high standards of property management and client satisfaction

Specifications

Essential

• Access to a car to travel to sites (mileage will be reimbursed at government rate)
• Full UK Driving Licence
• Strong organisational and time-management skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office and property management systems (training provided).
• Ability to work independently and as part of a team.
• Previous experience in property management or a similar role is desirable.
• Highly organised, deadline-driven, and able to manage multiple roles simultaneously.
• Comfortable working autonomously and taking ownership of processes..
• Actively embrace and work within the Company Values.
• Take responsibility for your own learning and development
• Able to show an understanding of and commitment to good customer care.
• Self-motivated, with high energy and enthusiasm
• Demonstrable experience of taking responsibility for ow

Requirements

Key Tasks

Administrative & Customer Service:
• Act as the first point of contact for customer inquiries, providing timely and professional 
responses.
• Maintain accurate records of customer interactions, appointments, and service requests.
• Prepare and update documentation related to property management and compliance.
Viewing Coordination:
• Assist with scheduling and confirming property viewings with clients and agents.
• Ensure properties are prepared and presentable for viewings.
• Liaise with internal teams to manage viewing calendars efficiently.

Inventory & Defect Management:
• Conduct property inventories and maintain detailed records.
• Perform defect checks and report findings to relevant teams for resolution.
• Track progress of repairs and ensure timely completion.

Supplier & Contractor Organisation:
• Coordinate with suppliers and contractors for maintenance, repairs, and property services.
• Manage supplier schedules and ensure compliance with company standards.
• Monitor service quality and escalate issues where necessary.

On-Site Responsibilities:
• Attend properties for inspections, inventories, and defect checks.
• Oversee contractor work and verify completion to required standards.
• Support operational activities during peak periods or urgent situations.

General Responsibilities
• Act at all times in line with the Company Values, integrating these in to all work practices.
• Participate in team, departmental and corporate project and planning processes as required.
• To observe the highest possible standards in relation to customer confidentiality and in 
compliance with Data Protection legislation.
• To act as an ambassador for Way of Life in your conduct during working hours and in all 
contact with customers and third parties connected with Way of Life’s business.
• Support the Marketing Team to implement engaging community building events for residents
• To undertake any other duties as are reasonably requested from time to time

Benefits

Critical Illness Cover 
Eligible employees will be automatically included in this policy after 12 months’ service 

Eye Tests & Glasses
Way of Life will cover the cost of an eye test up to a value of £30 every 2 years. 

Family Friendly Pay
Way of Life provide enhanced rates of Maternity, Paternity and Adoption pay (subject to 
eligibility criteria as outlined in the full policies available in the handbook).

Life Assurance: 
Employees will automatically be included in the Group Life Assurance policy after 12 months’ 
service. 
This provides death in service benefit at 4 x basic annual salary at date of death
No Benefit in Kind will be applicable.

Benefit Hub
This is available to all employees from the start of employment. 
Benefit Hub, Is a team happiness platform that gives you access to over 200 perks! You’ll get 
access to hundreds of big brand discounts; a wellness hub packed with expert lifestyle and 
fitness classes; premium rewards; plus a ton of fun surprises!

Private Healthcare
This is available from the start of employment. Way of Life will pay for employees Private 
Healthcare. Employees can choose to add family members (spouse/children) or their Partner 
(providing they live at the same address as the employee) at the rates we can get as a Company

Season Ticket Loans
We are aware that travel can be expensive. Way of Life provide season ticket loans for employees 
who have completed their probation period, in order to help spread these costs.