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Edra

Enterprise AI automating ITSM with playbooks

Commercial Counsel

Legal Counsel & Legal SupportConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • A J.D. from an accredited law school is required.
  • Active membership in good standing of at least one U.S. state bar is required, along with admission or eligibility to practice as in-house counsel in New York.
  • At least five years of legal experience with a substantial focus on commercial technology transactions is required.
  • The candidate must be able to independently lead complex software negotiations and work from both company and customer paper, including agreements with sophisticated enterprise counterparties.
  • Practical experience with privacy and data protection in software businesses is required, including negotiating data processing agreements and advising on data processing and use across jurisdictions, including the United States, the United Kingdom, and the European Union/European Economic Area.
  • The candidate must demonstrate commercial judgment in making recommendations, distinguishing material risks from negotiating preferences, and knowing when to hold a position, find an alternative, or involve the business or outside counsel.
  • The candidate must be comfortable drafting, managing competing priorities, building processes from scratch, and taking ownership of moving work through completion.
  • The candidate must be interested in understanding how the product works and be able to work effectively with technical teams.

Responsibilities

  • Own customer agreements from initial review through signature, including master services agreements, order forms, data processing agreements, and related addenda; work with go-to-market teams and customer legal and procurement teams on both company and customer paper.
  • Draft and negotiate vendor and partnership agreements supporting operations and commercial partnerships, and provide recommendations on legal and business tradeoffs.
  • Develop and improve templates, negotiation playbooks, fallback positions, and review and approval workflows to make contracting faster and more consistent.
  • Advise teams on data processing, permitted use, security obligations, and related customer requirements, translating legal requirements into practical advice that reflects how the software works.
  • Work with Product and Engineering early in development to advise on legal implications of new capabilities, integrations, and artificial intelligence use cases.
  • Turn recurring legal questions into reusable team guidance and use artificial intelligence and automation, including the company’s platform, to reduce repetitive work and improve contracting.
  • Assist with occasional employment matters and coordinate with outside counsel when commercial matters require specialist expertise.

Desired Qualifications

  • In-house experience at a business-to-business software company is preferred; candidates with law-firm technology transactions experience are welcome.
  • Experience advising on artificial intelligence products is a plus.

About the Company

Edra

Enterprise AI automating ITSM with playbooks

Edra builds Living Playbooks, an enterprise AI platform that turns a company’s own support tickets, emails, logs, and chat into structured, human-editable rules that automate IT service management (ITSM), technical support, and related operations. The platform quickly connects to enterprise tools like ServiceNow, Jira, Zendesk, and Salesforce, and continuously learns from employee behavior to improve automation. Unlike many AI assistants, Edra provides white-box, auditable instructions that are easily edited by humans, helping teams reduce handoffs and keep control over automation. The company is led by former Palantir Forward Deployed AI Engineering leaders and is already in production with customers such as HubSpot, ASOS, and Cushman & Wakefield. The goal is to expand Living Playbooks across more operational functions and industries, scaling deployment as it grows its customer base, supported by funding rounds including a $6.5 million seed and a $30 million Series A in 2026.

Company size
11-50
Company stage
Series A
Total funding
$30M
Headquarters
New York City, New York
Founded
2024

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