Operations Manager - Victorian Family and Carer Services

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

• Build a rewarding career with an organisation that truly puts people first!
• $63.15 ph + superannuation + salary packaging benefits
• Full time, ongoing opportunity based in Melbourne VIC

About the opportunity

Wellways is seeking an experienced and values-driven Operations Manager to provide strategic and operational leadership across its Victorian Family and Carer Services portfolio, including Mental Health and Wellbeing Connect Centres and Family Respite services. This senior leadership role is responsible for driving service quality, operational performance, financial sustainability and continuous improvement across programs.

As a designated lived experience leadership position, the successful candidate must have personal lived experience as a carer, family member or supporter of someone experiencing mental health challenges and/or disability. They will bring together their lived experience and professional expertise to champion family-inclusive, carer-led and person-centred service delivery.

Reporting to the Director of Family and Carer Services, the role will lead and develop service delivery leaders, strengthen workforce capability, oversee compliance and risk management, and build strong partnerships with stakeholders and community organisations. The successful candidate will also play a key role in driving service innovation, growth and reform, ensuring Wellways continues to deliver responsive, high-quality support to families and carers across Victoria.

To be successful in this role, you will need:

• Personal lived experience as a carer, family member or supporter of a person experiencing mental health challenges and/or disability, with the ability to purposefully and appropriately draw on this experience in a senior leadership context.
• Bachelor’s degree in Human Services, Social Work, Business Management or a related discipline, or equivalent senior operational leadership experience in complex human services environments.
• Demonstrated experience in senior operational or management roles within community services, disability, health, aged care or related sectors.
• Proven capability leading large-scale or multi-site service operations, balancing service quality, performance, workforce and financial requirements.
• Demonstrated experience leading and supporting managers or senior leaders, including performance management, coaching and building collaborative leadership cultures.
• Strong operational problem-solving skills, with the ability to identify system and workflow constraints and implement practical, sustainable improvements that enhance carer experience and outcomes.
• Capacity to operate flexibly in a senior leadership role, including participation in out-of-hours activities as required.
• Right to work within Australia
• Current valid Driver’s Licence and the ability to undertake some travel
• NDIS Worker Orientation Module Certificate (free online course)
• Satisfactory National Police Records Check
• NDIS Worker Screening Check
• Working with Children's Check (Employee/Paid)

What we offer

Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.

Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.

Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.

Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.

Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

For a confidential discussion about the role, please contact Rachael Lovelock at [email protected]

Please click here to download a copy of the position description to see further details relating to this role.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you’d like to know more about our reconciliation commitment, click here  Reconciliation | Wellways

Job Description Summary

The Victorian Family and Carer Services Operations Manager is a lived experience leadership role responsible for the quality, performance and sustainability of Wellways’ family and carer services across Victoria. This includes Mental Health and Wellbeing Connect Centres, Family Respite services and other funded family and carer support initiatives. The role provides strategic and operational oversight to ensure services are person-centred, family inclusive, carer-led and aligned with contractual, quality and organisational requirements.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding.All ofourteams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

Applications Close

16/11/2026