Lead Workplace Associate

Job Description

Job Responsibilities

• Manage operations ticket requests by communicating with requestors, prioritizing needs, closing tickets, and updating the team on status
• Assist in identifying inefficiencies and support on-site Tesla events, while helping other Workplace team members as needed
• Assist with new hire and existing employee training
• Communicate effectively and professionally to build strong relationships with team members
• Work effectively as part of a team and inspire your colleagues to deliver great customer service

Job Requirements

• Oversee nighttime coverage hours to open WP Services Counter providing support for teamwear, mailroom pick-up and general Workplace answer bar service. Cross-Trained on all Workplace Services -Teamwear and Mailroom Processes
• Provide breakroom, office space, conference room audits for all GFNV sites on a defined schedule
• Ability to prioritize rapidly while utilizing problem solving skills
• Ability to research and analyze information and make thoughtful recommendations to management
• Ability to be flexible, self-directed, and motivated to improve processes
• Support night Workplace technicians as needed
• Operations ticket requests. Supports Operations team by managing ticketing requests including contacting requestors for clarification, closing tickets as they are completed with closure notes and informing the team of ticket status with prioritization of needs