Technology Operations Analyst 1

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Technology Operations Analyst I - is responsible for monitoring and maintaining the Bank’s systems, servers, and applications. This position also assists with data processing, analysis, and reporting as assigned.

Key Responsibilities\:
·  Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
·  Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.
·  Monitor a wide variety of information and network systems that include, but not limited to servers, storage, backup, operating systems, and core applications.
·  Document all actions in accordance with standard company policies and procedures
·  Notify customers and third-party service providers of issues, outages, and remediation status.

Competencies Required\:
·  Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, server administration, basic scripting and programming (SQL), FTP and VMWare.
·  Strong attention to detail, analytical skills, and concern for data accuracy.
·  Proven ability to prioritize workload and multitask in a high-pressure environment.
·  Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
·  Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
·  Flexibility to work non-traditional shifts such as evenings, weekends and holidays as needed.
Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Technology Operations Analyst I - is responsible for monitoring and maintaining the Bank’s systems, servers, and applications. This position also assists with data processing, analysis, and reporting as assigned.

Key Responsibilities\:
·  Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
·  Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.
·  Monitor a wide variety of information and network systems that include, but not limited to servers, storage, backup, operating systems, and core applications.
·  Document all actions in accordance with standard company policies and procedures
·  Notify customers and third-party service providers of issues, outages, and remediation status.

Competencies Required\:
·  Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, server administration, basic scripting and programming (SQL), FTP and VMWare.
·  Strong attention to detail, analytical skills, and concern for data accuracy.
·  Proven ability to prioritize workload and multitask in a high-pressure environment.
·  Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
·  Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
·  Flexibility to work non-traditional shifts such as evenings, weekends and holidays as needed.
Minimum Qualifications/Experience\:
·  2+ years’ experience in application, server, or network support role required.
·  Banking or financial services industry experience preferred.

Formal Education & Certification\:
·  Associate degree in a technology field preferred.
·  Related IT certifications preferred.

Work Status\:
·  Full-Time.

Supervisory Responsibility\:
·  None.

Travel\:
·  10% travel expected.

Working Conditions\:
·  Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer\:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.Minimum Qualifications/Experience\:
·  2+ years’ experience in application, server, or network support role required.
·  Banking or financial services industry experience preferred.

Formal Education & Certification\:
·  Associate degree in a technology field preferred.
·  Related IT certifications preferred.

Work Status\:
·  Full-Time.

Supervisory Responsibility\:
·  None.

Travel\:
·  10% travel expected.

Working Conditions\:
·  Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer\:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Strong Culture built on our Core Values: Integrity, Ownership, Service and Community. It’s not just talk. We walk the walk, from the CEO to front-line employees.

Be an Owner and take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest.

401(k) Company Match in ESOP
Woodforest adds 50₵ for each $1 you save (up to 6% eligible pay). The match is made in Woodforest stock held in your ESOP account.

Opportunities for Long-Term Growth
Take advantage of growth opportunities and professional development to advance in your career.

Banking Products & Services providing convenience, financial savings, and enhanced support to help you achieve your financial goals.

Competitive Base Pay and regular compensation reviews to ensure you continue to earn competitive pay.

Paid Time Away Branch Banking employees are offered PTO. Corporate employees are offered paid vacation and sick time.

Medical Coverage 12 comprehensive plans available at an affordable cost!

Short and Long-Term Disability & Life, AD&D Insurance 100% paid for by Woodforest plus other benefits available that will help ensure you and your family are confident and well-prepared for whatever comes your way.

Well-being Program (Employee Assistance Program) that helps you take care of your physical, mental, and financial health.

Resource Champions are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education.

This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment.