Department Manager - Support Checkout

Job Description

• Reconcile reports from MMS/MMC with cash and credit transactions.

• Prepare and manage cashier shift schedules.

• Manage checkout floor operations, including cash tills and end control.

• Ensure smooth implementation of Customer Services, Fresh Desk, and METRO Reward Cards within the department.

• Perform daily ledger reconciliation for FSD, E-Commerce, Checkout, Advance, and Credit Customers.

• Ensure timely opening and closing of banking operations in accordance with SOPs.

• Ensure the return process is followed as per SOP.

• Ensure reporting and archiving compliance in line with Head Office (HO) requirements and SOPs.

• Handle POS settlements and reconciliation.

• Manage customer complaints and ensure effective handling through Fresh Desk, NPS, and METRO Reward Cards.

• Ensure all Checkout and Customer Service activities comply with SOPs and audit requirements.

• Conduct regular spot checks of cash safes and tills.

• Ensure succession planning for Supervisors and Cashiers.

• Coach and train team members on existing and new concepts, technologies, and functionalities to help achieve team objectives, enhance technical skills, and promote a positive attitude and individual growth.

• Maintain a clear understanding of METRO Fundamentals.

Qualifications

Graduation with 3 years of relevant experience.

Additional Information