Solutions Engineer

About incident.io

incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.

Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.

We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.

The Team

Our Solutions Engineering team is the bridge between our innovative product and our customers' unique needs. As technical experts with a deep understanding of incident.io's platform, they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution.

This dynamic team excels at translating complex technical concepts into tangible business value, guiding prospects through detailed product evaluations and crafting tailored solutions. Whether they're leading proof of concepts, addressing intricate integration questions, or providing critical market feedback to shape our product roadmap, our Solutions Engineers are instrumental in driving complex deals forward and ensuring customer success from the very first interaction.

What you’ll be doing:

• Partner with the sales team to offer technical expertise, build customer trust to discover their business and technical challenges, then design customized solutions that address them leveraging incident.io.

• Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices.

• Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help scale your knowledge and expertise across the GTM function.

• Collaborate with our Product and Engineering teams to gather valuable customer feedback, helping shape our product roadmap and ensure customer success.

• Being a founding member of our SE team, you'll shape and develop the function by improving processes and creating sales enablement materials to drive team success.

What experience you need to be successful:

• Proven track record in a similar role, with experience in a technical pre-sales or solutions engineering role, preferably in B2B SaaS.

• Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas.

• Excellent communication and relationship-building skills, with experience explaining complex topics in a clear manner, and presenting technical solutions to both technical and non-technical audiences.

• Demonstrated passion for continuous learning and professional development, with a track record of seeking out new challenges and embracing feedback to improve performance

• Ingenious and proactive, you’re always looking for ways to stand out with customers, while in a fast-paced, ambiguous start-up environment where you need to operate with autonomy.

What we offer:

We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.

• Market leading private medical insurance

• Generous parental leave

• First Friday of the month off

• Generous annual leave/PTO allowance

• Competitive salary and equity

• Remote working and personal development budget

• Enhanced pension/401k