EPOS

Unifies SaaS, payments, financing for SMEs

Junior Project Manager - Commercial

Project ManagementConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

Excellent end-to-end project management skills, including the ability to own and improve team-wide project management processes.
Strong client-facing communication and confidence managing expectations and escalations directly with small and medium-sized business owners.
Ability to structure ambiguous business problems into clear proposals, frameworks, and processes.
Proficiency in Excel or Google Sheets and PowerPoint or Slides for proposals, reporting, and stakeholder presentations.
Proficiency in spoken and written English and Mandarin to support English- and Mandarin-speaking merchant clients and partners.
Strong aptitude for partnership governance and business-to-business commercial structuring.
Familiarity with Service Level Agreement frameworks and service tiering design.
Comfort working with project tracking tools such as Teambition, Notion, or Yuque.
Ability to make data-driven commercial decisions and advise merchants on differentiating their businesses, building engaged membership bases, and using product-level analysis for remarketing promotions.

Responsibilities

Own and continuously improve the EPOS Rewards team's project management framework, including case assignment, tracking, escalation, handover, and identification of strategic collaboration and upsell opportunities across the merchant lifecycle.
Manage a portfolio of merchant clients end-to-end, from initial scoping through go-live and post-launch handover.
Implement and track merchant satisfaction mechanisms to improve onboarding and delivery.
Coordinate with internal sales, product, key account management, and technical teams to maintain accountability for deliverables.
Manage governance and commercial relationships with key partners.
Conduct regular partner business reviews, track joint key performance indicators, and follow through on formalised actions.
Build and manage a centralised escalation tracker for partner-related issues and ensure timely resolution across channels.
Identify partnership opportunities that complement and expand the EPOS Rewards ecosystem.
Identify and validate revenue streams using merchant usage patterns, onboarding trends, and campaign performance insights.
Develop retainer and managed-service proposal frameworks, including pricing, scope, and value propositions for ongoing merchant engagements.
Pilot and iterate on commercial models with selected merchants, gathering structured feedback to refine offerings.
Collaborate with internal teams to position product capabilities commercially for merchants and partners.
Design and own the team's support-ticket tracking and service-tiering framework, including response standards and escalation paths across service levels.
Manage Service Level Agreements for merchant and partner engagements.
Own the team's Train-the-Trainer programme, design and maintain onboarding pathways for new hires, and keep the team current on product capabilities and solution updates affecting implementations.

Desired Qualifications

Familiarity with retainer, subscription, or managed-service commercial models.
At least three years of work experience is preferred.
Prior experience in partnerships, consulting, managed services, or business-to-business account management.
Familiarity with digital advertising, customer relationship management platforms, loyalty solutions, Meta Business Suite, or WhatsApp Business Platform.
Data fluency and mastery of analytical tools.
Ability to explain technical concepts to non-technical audiences; a technology background is a plus.
Bachelor's graduates with a strong commercial or consulting track record will be considered.

Junior Project Manager, Commercial

EPOS · Singapore, Singapore · — · Posted 2026-04-15

Workplace: on_site

Department: EPOS Pte Ltd

Description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide — empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role overview

As a Junior Project Manager (Commercial Track) on the EPOS Rewards team, you will hold genuine process ownership across four domains: project management operations, strategic partnerships, commercialisation, and service delivery governance — all while managing your own portfolio of merchant clients end-to-end.

This is a role with real scope. You will own how the team runs its project management processes, govern relationships with key platform partners, develop retainer models that contribute directly to revenue targets, and design the service tiering frameworks that will underpin future commercial offerings. You will work directly alongside a hands-on team lead in a team that has deliberately distributed ownership to its senior members — you are expected to lead your domains, not just execute within them.

1) Project Management Process Ownership & Client Delivery

Drive continuous improvement and maintain visibility as the co-owner of the project management framework for the EPOS Rewards team — defining how cases are assigned, tracked, escalated, handed over and identified for strategic collaboration and upsell opportunities across the merchant lifecycle
Manage your own portfolio of merchant clients end-to-end, from initial scoping through to go-live and post-launch handover
Implement and track merchant satisfaction mechanisms to continuously improve the onboarding and delivery experience
Liaise with internal sales, product, key account management and technical teams to maintain clear accountability across all deliverables

2) Strategic Partnerships

Manage governance and commercial relationships with key partners
Conduct regular business reviews with partners; track joint KPIs and maintain formalised action follow-through
Build and manage a centralised escalation tracker for partner-related issues; ensure timely resolution across all channels
Identify new partnership opportunities that complement and expand the EPOS Rewards ecosystem

3) Commercialisation & Revenue Expansion

Identify and validate new revenue streams based on merchant usage patterns, onboarding trends, and campaign performance insights
Develop retainer and managed service proposal frameworks — structuring pricing, scope, and value propositions for ongoing merchant engagements
Pilot and iterate on new commercial models with selected merchants, gathering structured feedback to refine offerings
Collaborate with internal teams to translate product capabilities into commercially positioned offerings for merchants and partners

4) Service Delivery Governance & Train-the-Trainer

Design and own the team's support ticket tracking and service tiering framework — defining response standards and escalation paths across service levels, with an eye towards differentiating and monetising service offerings over time
Manage Service Level Agreements (SLAs) for merchant and partner engagements
Own the Train-the-Trainer programme for the team — designing and maintaining onboarding pathways for new hires, and ensuring the team is kept current on EPOS' latest product capabilities and solution updates impacting implementations

Requirements

Project & Client Management (Important)

Excellent end-to-end project management skills; able to own and improve team-wide PM processes, not just personal delivery
Strong client-facing communication — confident managing expectations and escalations directly with SME business owners
Strong ability to structure ambiguous business problems into clear proposals, frameworks, and processes
Proficiency in Excel / Google Sheets and PowerPoint / Slides for proposals, reporting, and stakeholder presentations
Proficient in spoken and written English and Mandarin — required to support both English and Mandarin-speaking merchant clients and partners

Commercial & Analytical

Strong aptitude for partnership governance and B2B commercial structuring
Familiarity with retainer, subscription, or managed service commercial models is advantageous
Familiarity with SLA frameworks and service tiering design
Comfortable working with project tracking tools (Teambition, Notion, Yuque or similar)
Knack for data-driven commercial decision-making and advising merchants on how to differentiate their businesses and build a loyal and highly-engaged membership base - diving even to product-level analysis to bring remarketing promotions to live!

Preferred Background

Bachelor's graduates with a strong commercial or consulting track record will be considered; work experience of at least 3 years preferred
Prior experience in partnerships, consulting, managed services, or B2B account management is a strong plus
Familiarity with digital advertising, CRM platforms, loyalty solutions, the Meta Business Suite or WhatsApp Business Platform is advantageous
Data fluency and mastery of analytical tools preferred
Ability to distil technical concepts for non-technical audiences; technology background is a plus

Apply

Apply at EPOS

About the Company

EPOS

Unifies SaaS, payments, financing for SMEs

EPOS acts as an all-in-one digitalisation partner for small and medium-sized enterprises. Its flagship EPOS360 product unifies software as a service (SaaS), payments, and financing in one ecosystem, giving SMEs access to AI-powered tools that help them run operations smarter and scale faster. The platform works by integrating disparate business apps, payment processing, and financing options into a single seamless system, enabling automation, data-driven decisions, and easier cash flow management. What sets EPOS apart is its end-to-end approach: instead of piecemeal solutions from different vendors, it provides a unified platform designed specifically for SMEs to digitally transform with confidence. The company’s goal is to turn everyday operational complexity into growth opportunities, helping businesses digitize and expand with practical, integrated tools.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore
Founded: 2012

Recently Posted Jobs

Explore more opportunities at EPOS

See more jobs