Host / Hostess - Restaurants, Bars & Experiences

Mandarin oriental, Milan is looking for a Host / Hostess to join our Restaurants, Bars & Experiences (RB&E) Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About the job

Based at the Mandarin Oriental, Milan within the RB&E Department in Milan, the Host / Hostess is responsible for delivering a warm, professional, and personalized guest welcome, ensuring efficient reservation management and a seamless dining experience in line with Mandarin Oriental standards. The Host / Hostess reports to the Hostess Team Leader.

As Host / Hostess, you will be responsible for the following duties:

• To welcome and seat guests in accordance with Mandarin Oriental standards, ensuring a positive first impression
• To present menus and provide initial guidance, ensuring guests feel comfortable and well attended
• To manage reservations across all channels, ensuring accuracy and optimization of seating capacity
• To maintain and update guest profiles, preferences, and special requests
• To handle guest enquiries, requests, and feedback in a professional and timely manner
• To manage guest complaints with care, escalating when necessary
• To coordinate guest flow and communicate effectively with service and kitchen teams
• To liaise with other departments to ensure seamless service delivery
• To support the set-up and organization of reception and service stations
• To assist in daily operations and administrative tasks within the department
• To manage email correspondence and reservation systems efficiently
• To participate in daily briefings and team communication
• To ensure guest satisfaction throughout the dining experience
• To carry out any additional duties as required to support operations

As Host / Hostess, we expect from you: 

• To communicate effectively in both English and Italian, written and verbal
• To demonstrate strong interpersonal and guest service skills
• To exhibit excellent organisational and administrative abilities
• To demonstrate strong attention to detail and professionalism
• To show the ability to manage multiple tasks in a fast-paced environment
• To demonstrate basic computer and reservation system skills
• To maintain a polished appearance and confident communication style
• To comply with MOHG Pillars, LQEs, and Guiding Principles

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for Employee Uniforms

Position Details:

• Job Level: 5° Livello Turismo-Federalberghi
• Employment Type: Full-time
• Salary Range: € 22.545,74 - € 24.378,76 gross per year

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