Release of Information Lead
$27 - $29/hr
Junior
San Francisco, CA, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
- At least one year of release of information experience is required.
- Two years of health information management-related experience is required.
- Customer service experience is required.
- A high school diploma or GED is required.
- Must be able to speak and write in English.
- Must pass a criminal background check, credit check, pre-employment drug screen, and motor vehicle record check.
- Strong data-entry skills, including ten-key, are necessary.
- Must have proficiency using computers, phones, fax machines, printers, and other general office equipment.
- Must have knowledge of medical terminology and HIPAA regulations.
- Must have a strong understanding of confidentiality laws and regulations.
- Must be able to organize and prioritize customer requests based on internal metrics, manage multiple tasks, and complete large projects within a reasonable time.
- Must be able to communicate effectively verbally and in writing and build relationships with associates, customers, and stakeholders.
- Must have professional presentation skills in small-group settings.
- Must be able to adapt to changing priorities and role needs.
- Must be able to delegate and assign workflow to ROI Generalists.
- Must be able to stand and walk regularly, and occasionally sit, climb or balance, stoop, kneel, or crouch; must be able to reach, handle, carry, and lift 10 to 50 pounds; and must regularly talk, hear, read, and identify numbers accurately.
Responsibilities
- Coordinate ROI area activities to ensure a smooth and timely workflow.
- Help process all requests for medical information and support the ROI Supervisor or Manager with status reports.
- Supervise ROI Generalists I and II, provide clear direction, set individual associate goals, and ensure deadlines are completed on time.
- Perform supervisory functions to assist the ROI Supervisor and ROI Manager.
- Receive written requests for medical information through multiple delivery methods.
- Evaluate whether requests are valid and comply with company and facility policies and procedures.
- Read and correctly interpret medical records, forms, and authorizations.
- Review and determine which medical records must be released in accordance with facility policies and HIPAA guidelines.
- Process all valid requests to completion in a timely manner.
- Answer inbound and outbound calls and respond to telephone inquiries about request status and how to obtain medical information.
- Operate and troubleshoot equipment and perform support functions to maintain a smooth workflow.
- Assist with training new ROI Generalists I and II, provide mentorship to ROI staff, and support associate development and new-hire training.
- Generate metric reports for a facility or supervisor/manager as directed.
- Exceed Level I company and facility productivity standards.
- Participate in team projects and committees to improve operational excellence.
- Provide assistance and knowledge during onboarding requirements for new associates and lead staff-development training sessions.
- Assist with quality measurement tasks as directed by management.
- Inform senior leadership of potential customer issues or challenges and revenue-growth opportunities.
- Perform other ROI duties as assigned.
Desired Qualifications
- RHIT is preferred.
About the company
Vital Records Control provides secure records management services for businesses. Its offerings include secure off-site document storage, shredding of physical documents, and data protection services to prevent data breaches. The service works by storing physical materials in vetted facilities with strict chain-of-custody, coordinating secure shredding, and offering data protection measures and audits to meet compliance. The company differentiates itself through a clear emphasis on security, reliable customer service, and growth achieved by acquiring regional records management firms to expand its footprint. The goal is to help organizations protect sensitive information, meet regulatory requirements, and manage information efficiently as technology and regulations evolve.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Memphis, Tennessee
Founded
1988
Get referred to VRC Companies
See people who can refer or advise you
Simplify's Take
What believers are saying
- August 25, 2026 AskTuring acquisition adds AI search and governance capabilities.
- June 30, 2026 VITAD launch expands revenue into IT asset disposition nationwide.
- February 10, 2025 Redishred purchase deepened shredding and asset-disposition scale in major metros.
What critics are saying
- AskTuring integration distracts teams and delays customer-facing AI products until 2027.
- Acquisition sprawl increases systems complexity and raises post-merger margin pressure across VRC's network.
- One HIPAA or data-destruction failure would trigger lost healthcare contracts and reputational collapse.
What makes VRC Companies unique
- VRC combines physical records, shredding, release-of-information, ITAD, and AI in one platform.
- VitalControl and VitalChart unify physical and digital information workflows for regulated customers.
- 100+ locations and 200+ markets give VRC dense national service coverage.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Remote Work Options
- Flexible Work Hours