ABOUT BERNARD

Half of all appliance repair visits fail on the first trip: the wrong part, the wrong diagnosis, another week of waiting, and another truck roll. Bernard fixes this at the point of first contact.

Our AI answers the call, runs the diagnostic, predicts the right parts against live inventory, and sends the technician out with a game plan. We do not just book the job. We solve it before the truck rolls.

We are live with enterprise customers, growing fast, and building the operating system for appliance repair from our office in New York City. Every hire touches the product, the customer, and the trajectory of the company.

THE ROLE

You own production systems that serve real customers today. You will work across the stack to turn messy operating problems into software that dispatchers, technicians, and service leaders rely on every day.

You work directly with the founders and engineering team. You talk to customers, see the problem firsthand, and ship the fix.

WHAT YOU’LL OWN

• Build product workflows spanning calls, diagnostics, work orders, scheduling, dispatch, parts, and technician experiences.

• Ship AI agents and automation that act across voice, messaging, and operational workflows.

• Build production APIs, data models, integrations, dashboards, and internal tools.

• Own features from customer discovery through implementation, rollout, measurement, and iteration.

• Improve reliability and observability as usage scales.

YOU SHOULD APPLY IF

• You have 2+ years of professional software engineering experience.

• You are strong in TypeScript and comfortable moving across backend and frontend systems.

• You have shipped meaningful production software, not just prototypes.

• You thrive with autonomy, move quickly, and care about the customer outcome behind the code.

• You are energized by a broad scope and a short feedback loop.

PREFERRED

• Experience shipping LLMs or agents to production.

• Experience with real-time systems, voice, React, mobile, graph databases, or third-party integrations.

STACK

TypeScript and Python. The rest is modern, production-grade, and changes fast. If you are good, you will pick it up.

HOW WE WORK

We are a small team. Everyone owns their domain end to end. There is no middle management, no committees, and no approval chain. If something needs to happen, you make it happen.

We work in person in New York City. We move fast, give direct feedback, and hold each other to a high bar. The pace is startup pace. If that energizes you, you will love it here.

About the company

Bernard provides an AI-powered operating system for appliance repair and other home/commercial services. It automates the whole service workflow—from customer intake and triage to scheduling, dispatch, and parts procurement—via an integration with phone, text, and email channels. A core feature, Pre-ID, analyzes the specific appliance and reported symptoms against repair histories, similar jobs, manufacturer guidelines, and parts data to generate a probable diagnosis, a ranked list of needed parts, and technician questions, helping technicians arrive with the right info and parts for a first-time fix. Bernard differentiates itself by offering an end-to-end, AI-driven workflow platform rather than a single tool, aiming to cut administrative overhead, reduce return visits, and improve margins and customer experience for appliance repair providers. Its goal is to establish a reliable, scalable operating system that can automate service operations for home and commercial appliance repairs.

Company Size

1-10

Company Stage

Seed

Total Funding

$130K

Headquarters

New York City, New York

Founded

2006

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Simplify's Take

What believers are saying

Bernard launched in 2026 and updated its site September 20, 2026.
LandEarly shows five open roles, including sales and product engineering.
FundraisingFox lists Vela Partners, Y Combinator, and Accel among Bernard’s investors.

What critics are saying

QuoteIQ, ServiceTitan, Workiz, and Successware21 already dominate appliance repair workflows.
Bernard lacks published pricing and customer proof, weakening conversion versus transparent rivals.
If Pre-ID misses parts, first-time-fix gains collapse and shops churn within months.

What makes Bernard unique

Bernard’s Pre-ID combines repair history, symptoms, manufacturer guidance, and parts data.
It spans phone, text, email, warranty feeds, scheduling, dispatch, and follow-up.
YC S26 and a nine-person New York team signal focused category specialization.

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Bernard

Product Engineer

About the job