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Zeta

Cloud-native payment card issuer platform

IT Support Executive

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeMumbai, Maharashtra, IndiaNo salary listed

About the Job

Requirements

  • The candidate should have good knowledge of IT products.
  • The candidate should have at least 3 years of relevant experience.
  • The candidate should be comfortable working shifts.
  • The candidate should have basic knowledge of Mac, Linux, network installation, configuration, and managing Windows 7 through Windows 10 machines.
  • The candidate should have Windows desktop operating system troubleshooting skills, including hardware troubleshooting.
  • The candidate should be able to install, configure, and manage servers, WiFi routers, and network devices.
  • The candidate should be able to install and manage mail applications such as Microsoft Outlook and Thunderbird.
  • The candidate should have hands-on experience with Google Apps, including Gmail and Google Docs.
  • The candidate should be able to monitor servers and network devices to ensure minimal downtime.
  • The candidate should have experience in hardware and software inventory management.
  • The candidate should be able to coordinate user backups and profile migration and coordinate with vendors for timely resolution of hardware-related calls.
  • The candidate should be able to manage a centralized Kaspersky Antivirus server, Windows Server Update Services (WSUS), Windows Deployment Services (WDS), and file and print services.
  • The candidate should have basic knowledge of Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and System Center Configuration Manager (SCCM), and good knowledge of Redundant Array of Independent Disks (RAID).
  • The candidate should know how to upgrade firmware and BIOS.
  • The candidate should be able to manage user and security access using Active Directory Services.

Responsibilities

  • Drive closure of local IT user calls within the specified service-level agreements.
  • Coordinate with contractors and vendors, monitor work progress, and escalate delays and changes to the manager.
  • Review and prepare daily, monthly, and quarterly call analysis reports, call trend reports, and hardware failure reports.
  • Coordinate with the manager and engineers on process, management, or technical support changes.
  • Coordinate with the procurement team and ensure stock availability for daily operations.
  • Serve as a point of contact for the Service Desk team for issue escalations and nonstandard service requests.
  • Plan and execute maintenance schedules.

Desired Qualifications

  • Graduation in IT is highly preferable.

About the Company

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Zeta

Cloud-native payment card issuer platform

Zeta provides cloud-native, API-connected payment card issuer processing platforms for banks, financial institutions, and fintechs. Its core product, Omni Stack, lets clients launch and manage digital credit, debit, and prepaid card programs through integrated APIs and cloud services. Transactions and card program management are handled via the platform, often with managed services and partner integrations (e.g., Sparrow) to offer comprehensive payment solutions. The company differentiates itself with a fully cloud-native, API-first approach combined with strong regulatory compliance (ISO IEC 27001, PCI DSS 4.0, SOC 2 Type 2), enabling rapid deployment and secure operation of embedded banking and payments. Zeta’s goal is to accelerate the world toward invisible payments by rethinking payment systems from core to edge.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$430M
Headquarters
San Ramon, CA
Founded
2015

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