ASAPP

SaaS AI agents for customer service

Vice President - FP&A & Finance Engineering

Corporate Finance & FP&APosted on Nov 12

Full-timeNew York, NY, USA$240k - $250k /yr

About the Job

Requirements

At least 10 years of experience in FP&A or strategic finance, including at least 4 years leading FP&A at a B2B SaaS or AI company.
Ownership experience for a company master model and an annual operating plan through board approval.
Go-to-market planning experience covering capacity, quota, sales compensation, and bookings and ARR forecasting, ideally with usage-based or hybrid pricing.
Experience running vendor negotiations or a procurement program, with demonstrable savings.
A portfolio of finance tools built and shipped, such as agents, skills, automations, or data pipelines, that other people use monthly; candidates will be asked to demonstrate them.
Working fluency in SQL and in Python or an AI coding tool such as Claude Code, Codex, or Cursor.
Comfort with APIs, ERP and CRM data models, and a data warehouse.
Ability to check agent output, catch errors, and stand behind every number presented to the board.
Clear, concise writing and board-level communication.

Responsibilities

Own the company master financial model, the single source for board, investor, financing, and operating scenarios.
Rebuild the master financial model as a driver-based model connected to source systems, including ERP, HubSpot, billing, product usage, and LLM and cloud cost data, with version control and documented change history.
Run pricing, hiring, capital, and model-cost scenarios in decision-making meetings.
Model customer-level unit economics, including cARR, gross margin after inference and cloud cost, and payback.
Own the LLM, cloud, and hosting cost model with Engineering, including monthly spend by vendor and environment, cost per conversation, and gross-margin effects of model and platform changes.
Run the annual operating plan end to end, including the calendar, top-down targets, department budgets, headcount plan, and board approval.
Move from quarterly reforecasting to monthly and ultimately continuously updated forecasting driven by live bookings, usage, and spend data.
Own budget-versus-actual reporting and variance commentary for the SVP Finance, executive team, and board.
Run the monthly forecast update with each department head and the headcount plan with HR.
Support the company goals program (OKRs) with the leadership team.
Partner with the CRO and RevOps on the bookings plan, tracking new-logo bookings, expansion, and cARR separately.
Own account executive capacity, ramp, quota, and territory models; sales compensation plan design and economics; and pipeline coverage targets.
Support pricing and deal review with deal-level margin and payback analysis.
Track go-to-market efficiency, including CAC payback and account executive productivity, and report variances to the CRO within the quarter.
Own and automate production of the company weekly KPI and pipeline deck for leadership.
Support production of the quarterly board memo, deck, and board package with the SVP Finance and leadership team, from the initial-draft calendar through final review.
Produce the monthly investor update and the weekly board metrics file.
Support the SVP Finance on financings, including the model, data room, and diligence responses.
Run the procurement program, including the renewal calendar, price benchmarks, negotiations, and approvals for new software and services spending.
Partner with department heads on tooling and vendor decisions, providing an ROI estimate for each.
Use agents for repeatable procurement steps, including renewal alerts, price benchmarks, and first-draft negotiation emails.
Build and maintain a shared library of AI agents and skills used by FP&A, Accounting, RevOps, and the SVP Finance office, including BvA and flux commentary drafts, board-pack assembly, bookings-to-cARR bridges, the weekly KPI deck, AWS and LLM cost reports, the procurement renewal calendar, contract margin alerts, and annual-plan budget rollups.
Manage each agent as production code with a written specification, test cases against known answers, version control, documentation, and a named owner.
Decide what to build, buy, or keep manual, with an ROI estimate for each decision.
Spend approximately 30–40% of the time building by writing and shipping agents, skills, SQL, and scripts using tools such as Claude Code or Codex.
Train finance and RevOps colleagues to use and extend the agent and skill library.
Own the planning tool, finance data layer, and integrations across the ERP, HubSpot, billing, and data warehouse.
Publish one metric dictionary for cARR, bookings, gross margin, NRR, and headcount for all agents and reports to use.
Build controls into every automated output, including traceability from each number to its source, review and approval gates, and audit-ready evidence.
Coordinate with the Controller on SOX readiness.
Partner with RevOps on HubSpot data quality for bookings, pipeline, and commission inputs.

Desired Qualifications

Engineering, computer science, or data background.
Experience modeling LLM inference and cloud cost.
Series C or later company experience.
Experience with Sage Intacct, HubSpot or Salesforce, and a planning tool such as Adaptive, Pigment, or Anaplan.

Salary Range: 240000 to 250000 (Currency: USD) (Pay period: per-year-salary)

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. We are guided by principles that shape how we think, build, and execute, including deep customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in small, highly skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re building a globally diverse team of technologists and problem solvers who thrive in fast-paced environments, value collaboration, and approach every challenge with a Day 1 mindset. With hubs in New York City, Mountain View, Latin America, and India. If you’re driven by continuous learning, rapid iteration, and the challenge of building in a high-growth startup, this is more than a role—it’s a journey.

We're seeking a VP, FP&A & Finance Engineering to own the company's master financial model, the annual operating plan (AOP), go-to-market (GTM) planning, and procurement. This leader does the work of FP&A and builds the AI agents, skills, and data systems that run that work every month. When a task recurs, they turn it into a workflow. When the workflow recurs, they turn it into an agent with tests, version control, and a named human approver.

The role starts as a hands-on leader with no direct reports. We expect the systems this person builds to produce the output of a traditional FP&A team of 3 - 4 people. The agents and skills they build will serve FP&A, Accounting, RevOps, and the SVP Finance office. The role reports to the SVP Finance and will have frequent CEO, executive team, and cross-functional visibility. This is a hybrid position, with weekly in-office requirements in our office at 1 World Trade Center.

What you'll own

Master financial model

Own ASAPP's master financial model, the single source for BoD, investor, financing, and operating scenarios.

Rebuild it as a driver-based model connected to source systems (ERP, HubSpot, billing, product usage, and LLM and cloud cost data), with version control and a documented change history.

Run pricing, hiring, capital, and model-cost scenarios live in the meetings where decisions are made.

Model customer-level unit economics: cARR, gross margin after inference and cloud cost, and payback.

Own the LLM, cloud, and hosting cost model with Engineering: monthly spend by vendor and environment, cost per conversation, and the gross margin effect of model and platform changes.

Annual planning and forecasting

Run the AOP end to end: calendar, top-down targets, department budgets, headcount plan, and BoD approval.

Move from a quarterly reforecast to a monthly, and ultimately continuously updated forecast driven by live bookings, usage, and spend data.

Own budget vs. actual (BvA) reporting and variance commentary for the SVP Finance, executive team, and BoD.

Run the monthly forecast update with each department head, and the headcount plan with HR.

Support the company goals program (OKRs) with the leadership team.

Go-to-market partnership and planning

Partner with the CRO and RevOps on the bookings plan, with new-logo bookings, expansion, and cARR tracked separately.

Own AE capacity, ramp, quota, and territory models, sales compensation plan design and economics, and pipeline coverage targets.

Support pricing and deal review with deal-level margin and payback analysis.

Track GTM efficiency (CAC payback, AE productivity) and report variances to the CRO within the quarter.

Own the compay weekly KPI and pipeline deck for leadership and automate it’s production.

BoD and investor reporting

Support production of the quarterly BoD memo, deck, and board package with the SVP Finance and the leadership team, from the first-draft calendar through final review.

Produce the monthly investor update and the weekly BoD metrics file.

Support the SVP Finance on financings: model, data room, and diligence responses.

Procurement and vendor management

Run ASAPP's procurement program: renewal calendar, price benchmarks, negotiation, and approval of new software and services spend. The program has saved $292K across 55 negotiations since Aug. 2024.

Partner with department heads on tooling and vendor decisions, with an ROI estimate for each.

Use agents for the repeatable steps: renewal alerts, price benchmarks, and first-draft negotiation emails.

Finance engineering: agents, skills, and systems

Build and maintain a shared library of AI agents and skills used by FP&A, Accounting, RevOps, and the SVP Finance office. Examples: BvA and flux commentary drafts, BoD pack assembly, bookings-to-cARR bridges, the weekly KPI deck, the AWS and LLM cost report, the procurement renewal calendar, contract margin alerts, and AOP budget rollups.

Manage each agent like production code: written spec, test cases against known answers, version control, documentation, and a named owner.

Decide what to build, what to buy, and what to keep manual, with an ROI estimate for each decision.

Spend ~30 - 40% of your time building: writing and shipping agents, skills, SQL, and scripts with tools such as Claude Code or Codex.

Train finance and RevOps colleagues to use and extend the library.

Finance systems, data, and controls

Own the planning tool, the finance data layer, and integrations across the ERP, HubSpot, billing, and the data warehouse.

Publish one metric dictionary (cARR, bookings, gross margin, NRR, headcount) that every agent and report uses.

Build controls into every automated output: traceability from each number to its source, review and approval gates, and audit-ready evidence. Coordinate with the Controller on SOX readiness.

Partner with RevOps on HubSpot data quality for bookings, pipeline, and commission inputs.

Not in scope. Commission calculation and statements (RevOps and payroll), treasury and payment approvals (Controller), CRM administration (RevOps), and the company all-hands deck and insurance renewals (CEO office and Controller).

What you'd bring

10+ years in FP&A or strategic finance, including 4+ years leading FP&A at a B2B SaaS or AI company.

Ownership of a company master model and an AOP through BoD approval.

GTM planning experience: capacity, quota, sales compensation, and bookings and ARR forecasting, ideally with usage-based or hybrid pricing.

Experience running vendor negotiations or a procurement program, with savings you can show.

A portfolio of finance tools you built and shipped (agents, skills, automations, or data pipelines) that other people use every month. We will ask you to show them.

Working fluency in SQL and in Python or an AI coding tool (Claude Code, Codex, Cursor). Comfort with APIs, ERP and CRM data models, and a data warehouse.

The judgment to check agent output, catch errors, and stand behind every number in front of the BoD.

Clear, concise writing and BoD-grade communication.

What we'd prefer

Engineering, computer science, or data background.

Experience modeling LLM inference and cloud cost.

Series C+ experience.

Experience with Sage Intacct, HubSpot or Salesforce, and a planning tool (Adaptive, Pigment, or Anaplan).

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Hybrid

About the Company

ASAPP

SaaS AI agents for customer service

ASAPP provides software-as-a-service AI tools to boost customer service. Its main offering is a fully conversational AI voice and chat agent that can transcribe calls, automate call summaries, and generate automated responses to help agents. The product works by running an AI-powered agent in customer service conversations, delivering real-time or post-call transcription, producing summaries, and suggesting or sending automated replies, with the entire system delivered through a scalable subscription model. The company differentiates itself by serving high-volume call centers and service-focused enterprises with an emphasis on efficiency and data-driven insights, backed by ongoing software updates and a suite of productivity tools. Its goal is to improve human performance in customer service, reducing costs, speeding resolutions, and increasing customer satisfaction through AI-assisted processes.

Company size: 201-500
Company stage: Series C
Total funding: $380M
Headquarters: New York City, New York
Founded: 2014

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