Vice President Head of Agency Middle Office - Client Service Delivery, Administrative Agency

Client Service Delivery | Administrative Agency| VP, Head of Agency Middle Office | New York

About ING: 

In the Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. 

 
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position:

The Head of Agency Middle Office is responsible for leading a team of Agency professionals and overseeing the agency function for a diverse portfolio lending transactions where ING serves in the capacity of Admin Agent or similar Agency function. This role serves as the primary escalation point for complex agency matters and is responsible for ensuring the consistent delivery of high-quality agency services to borrowers, lenders, and internal stakeholders. The position partners closely with Origination, Lending, Legal, Risk, Operations, and external counterparties to manage transaction execution, governance, risk oversight, and client service. In addition, the role is responsible for the continued development of the Agency Middle Office function, including process enhancement, control framework development, team leadership, and implementation of scalable operating practices.

About the department:

The Agency Middle Office team manages all aspects of the Administrative Agent function for transactions where ING Capital LLC serves as Administrative Agent and/or Collateral Agent. The team acts as a central point of coordination between borrowers, lender groups, legal counsel, consultants, and other various stakeholders throughout the lifecycle of a transaction. The department is focused on delivering best in class agency services while maintaining strong operational controls, risk management, and client engagement.

Responsibilities:

• Lead the Agency Middle Office team, including direct management and ongoing development of team members, while overseeing ING Capital LLC’s Administrative Agency function.
• Serve as the primary escalation point and subject matter expert for complex agency matters, including amendments, waivers, consents, documentation interpretation, and lender approvals.
• Develop and support the Agency personnel through staffing, training, performance management, workload prioritization, and succession planning.
• Build and maintain strong relationships with borrowers, lenders, legal counsel, consultants, and internal stakeholders, serving as a trusted partner throughout the transaction lifecycle.
• Maintain a centralized agency pipeline across sectors to support capacity planning and resource management.
• Drive process improvement, standardization, and innovative enhancements to improve efficiency and service delivery across the agency portfolio.
• Maintain strong risk controls and governance by ensuring compliance with legal documentation, internal policies, regulatory requirements, and LSTA agency market standards.

Qualifications and Competencies

• Bachelor's degree required; advanced degree preferred.
• 8+ years of experience in an Agency Middle/Front Office role, preferably highly structured transactions.
• Proficiency in Microsoft Applications, Debt Domain, Loan IQ or other loan systems.
• Expertise in documentation review, lifecycle management, stakeholder coordination, & risk oversight.
• Proven leadership, communication, and organizational skills with the ability to develop teams, drive process improvements, manage complex priorities, and build strong relationships with internal and external stakeholders.

Salary Range: $164,000-209,000

The salary range listed reflects base salary only. This role is eligible for participation in a discretionary bonus program.

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.