Tesla

Makes electric cars, robotaxis and grid batteries

Associate Energy Systems Technical Support Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeCremorne, AustraliaNo salary listedIn-person

About the Job

Requirements

A minimum of 2 years of relevant work experience is required; an electrical, electronics, or mechatronics engineering background is preferred.
Strong written and oral English communication skills are required.
Customer service skills are required.
Ability to prioritize effectively and handle shifting priorities is required.
Experience with customer relationship management (CRM) systems and Microsoft Office Suite is required.
Experience or a background in the energy industry or technical support is required.
Experience supporting transformers, switchgear, ring main units, metering, and supervisory control and data acquisition (SCADA) systems is required.
Understanding of high-voltage switching procedures is required.

Responsibilities

Provide customer support by answering customer inquiries.
Maintain high fleet availability through proactive monitoring and resolving issues before they affect customers.
Evaluate customer needs and proactively resolve technical issues with battery systems.
Educate installers and customers on operating their energy storage systems.
Determine whether technical issues can be resolved remotely or require on-site service.
Communicate customer concerns to NOC managers, Service Engineering, or Field Service as necessary.
Accurately record issues and data in a CRM database.
Provide weekend support when required by a shifted workweek.

Desired Qualifications

Understanding of distributed generation and/or energy storage systems is preferred.

Category	Engineering & Information Technology
Location	Cremorne, VIC
Requisition ID	287020
Type	Full-time

Job Description

<p>An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines and ancillary equipment, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.</p><p>Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.</p>

Job Responsibilities

Provide the highest level of customer support by answering customer inquiries
Maintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customer
Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
Determine if a technical solution can be resolved remotely or if on-site service is required
Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
Accurately record issues and data into a CRM database
This role may require shifted workweek to provide weekend support

Job Requirements

Minimum 2 years of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background
Excellent written and oral English communications skills
Excellent customer service skills
Ability to prioritize effectively and handle shifting priorities
Experience with CRM systems and MS Office Suite
Energy industry experience or background in technical support
Understanding of distributed generation and/or energy storage systems preferred.
Experience supporting transformers, switch gear, ring main units, metering and SCADA systems.
Understand high voltage switching procedures.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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