Chargeback Specialist
About the job
- At least five years of experience in chargebacks within acquiring is essential.
- Strong knowledge of payment scheme regulations is required.
- Computer literacy, including comfort working with Excel, is required.
- Previous experience in a chargeback acquiring role is essential.
- A third-level qualification or experience within the financial services sector is advantageous but not essential.
- Strong numerical skills are required.
- Strong organizational skills are required.
- The candidate must be able to prioritize work to meet deadlines.
- The candidate must be able to communicate effectively and support key stakeholders and departments.
- The candidate must be quality-focused and attentive to detail.
- The candidate must demonstrate time management and the ability to deliver to tight deadlines.
- The candidate must display initiative and a common-sense approach.
- The candidate must be able to work within a team and independently.
- The candidate must be flexible in a fast-growing global company.
- Assist with the daily management of chargebacks as a key member of the team.
- Follow agreed procedures to complete daily tasks in line with current industry best practices and service-level agreements.
- Liaise with card schemes and customers to handle queries.
- Own the resolution of issues and queries by communicating with colleagues and other departments.
- Process and reconcile daily acquirer reports and other reporting requirements, ensuring accuracy.
- Undertake other ad hoc duties and meet the requirements of the Payments Team when required.
- Provide reports and analysis to senior management.
- Provide general administrative support and cover for other staff during planned and unplanned absences.
- Work proactively to achieve the Payments Department's targets.
- Perform other duties as required.
About the company
Planet works as a payments and commerce-software provider. It supplies payment acceptance, property-management software, tax-free shopping, and connected commerce capabilities to hospitality, retail, and financial-services customers. Its operating model is specific: software and payment infrastructure connect merchants, guests, shoppers, banks, and acquiring partners. Work includes engineering, product, payment operations, implementation, sales, risk, support, and corporate functions. The profile is Planet's global payments and software organization. The workforce connects regulated client service with technology, risk, operations, and professional support.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Helsinki, Finland
Founded
1985
Simplify's Take
What believers are saying
- March 19, 2026 revenue reached $307.7 million, up 26%, with positive free cash flow.
- Fiscal 2026 recurring ACV hit 98%, showing sticky enterprise and hospitality relationships.
- September 18, 2026 North America rollout targets hotels, restaurants, and retailers immediately.
What critics are saying
- July 31, 2023 cuts eliminated 117 employees; repeated restructurings weaken execution.
- March 2026 headcount fell to 2,745, signaling continuing cost pressure and morale damage.
- Oracle, Nexi, and regional PMS vendors can compress pricing and steal integrations.
What makes Planet unique
- Planet bundles hospitality PMS, payments, and networking into one contract.
- March 2022 Protel and 2022 Avantio acquisitions deepen hospitality distribution and software.
- September 18, 2026 US and Canada launch extends full-stack connected commerce beyond Europe.
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Benefits
Hybrid Work Options
Company News
Hospitality software and payments services provider Planet has acquired three hotel software distributors: Ideosoft, Rebagdata and XN PMS Limited. The terms of the deals were not disclosed.London-based Planet says it acquired Protel in March 2022 to extend its reach in the hotel industry. The three companies it just acquired all re-sell Protel software to customers in Europe.“We’re continuing to invest in growing our hospitality business and cementing our leading position in the market as a provider of connected commerce solutions that enhance the guest experience and generate more revenue for hoteliers,” says Lennert De Jong, Planet's president of hospitality who joined the company in September after 16 years at CitizenM. . Get a dose of digital travel in your inbox each day
LinkedIn Facebook Twitter Planet acquires REBAG DATA to drive growth in the Swiss hospitality market Acquisition adds over 1,000 hotel locations in Switzerland to Planet’s fast growing hospitality customer base Reinforces Planet’s position as a leading provider of connected commerce for hospitality Hoteliers better equipped to deliver memorable guest experiences, thanks to the integration […]