Customer Supply Senior Officer - Customer Service

Customer Supply Senior Officer

Pharmathen · Marousi, Greece (Hybrid) · Full-time · Posted 2026-09-24

Workplace: hybrid

Department: Customer Service

Description

For almost six decades, Pharmathen has remained committed to its vision of improving patients’ lives through innovation and expanding access to complex pharmaceutical therapies.

Today, Pharmathen's capabilities extend across a broad range of specialized dosage forms, including sustained-release products, long-acting injectables, and oral solid dosage forms, while its portfolio includes more than 100 commercial products available internationally through a strong network of partners.

These activities are supported by a robust Research & Development and Manufacturing ecosystem, with three facilities in Greece.

The driving force behind Pharmathen is its people. With more than 1,600 employees representing 27 nationalities, the company fosters a multicultural workplace where women account for 53% of the workforce and 40% of the Senior Leadership Team.

Grounded in its shared values of integrity, quality, innovation, leadership and performance, and guided by strong business ethics and a commitment to its vision, Pharmathen remains dedicated to its founding mission: improving patients' lives.

Pharmathen offers a great opportunity for career development and is seeking to recruit a Customer Supply Senior Officer to join our Customer Supply Chain team at our Marousi premises.

As a Customer Supply Senior Officer, you will receive, process, follow up regular and launch customer orders, handle customers inquiries and supply complaints covering items or products ordered. You will maintain an ongoing relationship with selected customers and BD staff.

More particularly:

• Record and process orders for already launched molecules and/or inquires received by mail, telephone, and/or through personal (f2f) customer contact
• Be responsible for the entry of commercial Regular and Launch Purchase orders per customer, for company’s already launched molecules, into SAP system after checking the requested delivery date versus contractual lead time, forecasts, quantity versus MOQs, supply price, incoterms, payment terms, versus the contractual ones, demonstrated into relevant Supply Agreements
• Provide on time and accurate information to customers regarding orders status and updated open orders report upon request, or in the frequency agreed (ad hoc basis) with the customer, depicting the status and key information for the open orders. Inform clients for the progress /readiness for dispatch of their orders on a regular basis, by combining updated info communicated from internal depts regarding production/packaging schedule, CMO campaign slots, API availability dates, quality and RA topics affecting the delivery etc
• Close communication with internal departments like Planning, Logistics/Exports, QA, QC and RA to update the customers for supply related topics
• Handling of queries/issues addressed to CS by customers, targeting to have them efficiently elaborated by concerned departments
• Track order activity, and alert appropriate staff of any potential delivery problems
• Obtain customers forecasts on a monthly basis. Check and monitor thoroughly forecasts received to have materialized in orders the highest possible percentage of the forecasted quantities and report /address any great fluctuations
• Prepare and monitor KPIs for the customers’ accounts and track customers OTIFs for the ones who measure PHT΄s performance on monthly basis
• Serve as communication link between customers and the company to assure responsiveness

Requirements

What you will do:

More particularly:

• Record and process orders for already launched molecules and/or inquires received by mail, telephone, and/or through personal (f2f) customer contact
• Be responsible for the entry of commercial Regular and Launch Purchase orders per customer, for company’s already launched molecules, into SAP system after checking the requested delivery date versus contractual lead time, forecasts, quantity versus MOQs, supply price, incoterms, payment terms, versus the contractual ones, demonstrated into relevant Supply Agreements
• Provide on time and accurate information to customers regarding orders status and updated open orders report upon request, or in the frequency agreed (ad hoc basis) with the customer, depicting the status and key information for the open orders. Inform clients for the progress /readiness for dispatch of their orders on a regular basis, by combining updated info communicated from internal depts regarding production/packaging schedule, CMO campaign slots, API availability dates, quality and RA topics affecting the delivery etc
• Close communication with internal departments like Planning, Logistics/Exports, QA, QC and RA to update the customers for supply related topics
• Handling of queries/issues addressed to CS by customers, targeting to have them efficiently elaborated by concerned departments
• Track order activity, and alert appropriate staff of any potential delivery problems
• Obtain customers forecasts on a monthly basis. Check and monitor thoroughly forecasts received to have materialized in orders the highest possible percentage of the forecasted quantities and report /address any great fluctuations
• Prepare and monitor KPIs for the customers’ accounts and track customers OTIFs for the ones who measure PHT΄s performance on monthly basis
• Serve as communication link between customers and the company to assure responsiveness

The ideal candidate should have:

• Bachelor of Science in Chemistry, Pharmacy, or other related degrees is considered an asset
• At least 3 years of relevant experience in Supply Chain departments, or Project Management Teams in Pharma Business projects

Job-Specific Skills:

• Excellent communication in English language (writing & speaking)
• Excellent computer skills, including use of SAP
• Time management
• Project management experience is a plus.
• Experience in Regulatory Affairs or QA is considered as an asset

Benefits

What you'll gain:

• Involvement in a high-caliber, team-oriented and dynamic atmosphere
• Exposure to challenging business issues and practices
• Great opportunity to leverage and develop your business knowledge and skills

Join our team and experience the unique Pharmathen’s culture that gives you the opportunity to innovate, to make decisions, to achieve your own potential and to chart your own career.

Pharmathen is an equal opportunity employer. We welcome applications regardless of gender, race, age, religion, sexual orientation, and national origin.

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