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Sago

Global market research and data partner

IT Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeManagua, NicaraguaNo salary listed

About the Job

Requirements

  • A Bachelor's degree in Computer Science, Systems Engineering, or equivalent experience is preferred.
  • A minimum of 2 years of IT Help Desk or Technical Support experience is required.
  • Experience supporting Windows environments is required; macOS experience is a plus.
  • Knowledge of Microsoft 365 Administration, Active Directory, and Azure AD is required.
  • Strong troubleshooting skills across hardware, software, networking, and user support are required.
  • Experience using help desk ticketing tools such as Jira Service Desk or similar is required.
  • Strong written and verbal English communication skills are required.

Responsibilities

  • Provide technical support for hardware, software, and network-related issues.
  • Troubleshoot and resolve user inquiries both remotely and in person.
  • Support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, and Exchange.
  • Manage user accounts and access through Active Directory and Azure AD.
  • Configure, deploy, and maintain desktops, laptops, printers, and mobile devices.
  • Assist with VPN connectivity, email troubleshooting, and remote access support.
  • Document and track incidents using ticketing systems.
  • Collaborate with global IT teams to ensure efficient issue resolution.
  • Participate in a rotating weekend on-call schedule as part of the 24/7 global support team.

Desired Qualifications

  • Experience with macOS is a plus.
  • A Bachelor's degree in Computer Science, Systems Engineering, or equivalent experience is preferred.

About the Company

Sago

Global market research and data partner

Sago helps organizations turn questions about customers into actionable insights by combining qualitative and quantitative research. It serves as a global data partner that connects business questions to human answers through a mix of adaptive, custom-made solutions and extensive audience access. How it works: after defining the client’s needs, Sago collects and analyzes data from people—across surveys, interviews, focus groups, and other methods—and translates findings into clear, decision-ready guidance. The company differentiates itself with a 55+ year track record, global reach, and a steady focus on people, offering tailored research programs rather than generic data dumps. Its goal is to enable confident decisions by deepening understanding of what customers want, need, and pain points.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Woodbridge Township, NJ
Founded
Not listed

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