Operations Support Representative

The Operations Support Representative is responsible for managing deceased borrowers, attorney representation, cease and desist accounts and special handling accounts and ensuring compliance with internal controls and regulatory requirements. This role monitors designated account queues, supports servicing operations, assists with process development, and helps minimize operational risk.

In the role

• Review and process accounts involving deceased borrowers, attorney representation, and cease and desist requests.
• Monitor accounts with cease and desist orders, following federal and state regulations
• Assist in gathering required documents for contract modifications and repossessions
• Assist customers and business partners with servicing needs through inbound and outbound phone contact
• Collaborate to identify process improvements and develop new operational procedures
• Support daily payment processing activities, including check deposits, stop payments, check returns, ACH transactions, and payoff support

Requirements:

• 1+ years working knowledge in auto finance or related roles
• High school diploma or equivalent required
• Strong attention to detail and accuracy under deadline pressure
• Proficient in Microsoft Office Suite and financial transaction platforms
• Good communication and problem-solving skills
• Basic math and data entry skills

Location: On-site at our West Valley City, UT location

Schedule: Monday through Friday 8am-5pm

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)  
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement  
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. 

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.  

At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. 

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.