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Smartbox Group

Curates and sells experience-based gift boxes

National Account Manager Retail

Full-TimePosted on 9/3/2026
€35k - €40k/yr
Mid, Senior
Milan, Metropolitan City of Milan, Italy
HybridTwo days of smart working per week.
Sales & Account ManagementAccount Management

About the job

Requirements
  • Three to five years of experience in National Account Manager or Key Account Manager roles, preferably in services or businesses operating with large-scale retail or distribution.
  • Experience managing national clients and negotiating high-level commercial agreements.
  • Demonstrated experience developing new business and opening new accounts.
  • Familiarity with budget, forecast, and profit-and-loss management, along with analytical abilities.
  • Knowledge of Microsoft Office and English.
Responsibilities
  • Independently manage a portfolio of national clients, primarily large-scale retail accounts, and develop long-term relationships with key commercial contacts.
  • Negotiate and define national framework agreements, promotional plans, and commercial terms.
  • Own the assigned business area in terms of revenue, market share, and profit and loss.
  • Identify and develop growth opportunities with existing clients and new accounts.
  • Define commercial strategies for managed accounts to increase sales and brand presence in the market.
  • Monitor commercial key performance indicators, client performance, and competitive trends.
  • Collaborate with Marketing, Trade Marketing, Finance, and Operations teams to execute agreed activities effectively.
  • Prepare forecasts, analyses, and presentations to support commercial decisions.
Desired Qualifications
  • Experience in the services sector or in organizations operating with large-scale retail or distribution.

About the company

Smartbox Group curates and sells experience-based gifts across 11 European countries through physical gift boxes and digital e-vouchers. Customers purchase via its own websites and a broad retail network, earning revenue from direct sales and vendor commissions. Recipients redeem vouchers or boxes for experiences in stays, gastronomy, wellness, and adventure by booking with partner providers. Its approach combines a large, multi-country portfolio and multiple acquisitions to offer a wide, flexible experience-gifting network for individuals and businesses.

Company Size

501-1,000

Company Stage

Debt Financing

Total Funding

$183.7M

Headquarters

Dublin, Ireland

Founded

2003

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Simplify Jobs

Simplify's Take

What believers are saying

  • Wonderbox canceled its Smartbox takeover in December 2023, preserving operational independence.
  • Smartbox's app updated on August 12, 2026 with location offers and wallet passes.
  • Corporate gifting pages remain active in 2026, supporting higher-margin B2B demand.

What critics are saying

  • The Autorité de la concurrence flagged over 70% share exposure in 2023.
  • CNMC commitments banned exclusivity and distributor penalties, squeezing Smartbox margins after 2023.
  • If merchants bypass Smartbox via apps, commission revenue collapses by 2026.

What makes Smartbox Group unique

  • Smartbox spans 11 European countries with 41,000 partners and 180,000 experiences.
  • Dublin-based Smartbox sells physical boxes and e-vouchers across B2C and B2B channels.
  • Smartbox acquired Truestory and Live It in 2023, strengthening Nordic reach.

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Benefits

  • Hybrid Work Options
  • Health Insurance
  • Parental Leave
  • Sabbatical Leave
  • Paid Vacation
  • Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

0%
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