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Smartbox Group

Curates and sells experience-based gift boxes

National Account Manager Retail

Account ManagementConfirmed live in the last 24 hours
Full-timeMilan, Metropolitan City of Milan, Italy€35k - €40k /yr

About the Job

Requirements

  • Between 3 and 5 years of experience in National Account Manager or Key Account Manager roles, preferably in services and/or organizations that work with large-scale retail or specialist retail.
  • Solid experience managing national clients and negotiating high-level commercial agreements.
  • Demonstrated experience developing new business and opening new retail accounts.
  • Familiarity with budget, forecast, and profit-and-loss management, along with analytical skills.
  • Results orientation and ability to work toward targets.
  • Strong relationship-building and stakeholder-management skills.
  • Good knowledge of Microsoft Office and English.

Responsibilities

  • Independently manage a portfolio of national clients, primarily large-scale retailers, and develop strong, long-term relationships with key commercial stakeholders.
  • Negotiate and define national framework agreements, promotional plans, and commercial terms.
  • Own the assigned business area in terms of revenue, market share, and profit and loss.
  • Identify and develop growth opportunities with existing clients and new retail accounts.
  • Define commercial strategies for managed accounts to increase sales and brand presence in the market.
  • Continuously monitor commercial key performance indicators, client performance, and competitive trends.
  • Collaborate with Marketing, Trade Marketing, Finance, and Operations teams to ensure effective execution of agreed activities.
  • Prepare forecasts, analyses, and presentations to support commercial decisions.

Desired Qualifications

  • Experience in services and/or organizations that work with large-scale retail or specialist retail.

About the Company

Smartbox Group

Curates and sells experience-based gift boxes

Smartbox Group curates and sells experience-based gifts across Europe, linking customers with a large network of service providers to offer themed gift boxes and digital e-vouchers for experiences like stays, dining, wellness, and adventure. Customers buy a box or e-voucher online or through retailers, and recipients redeem an experience with participating vendors in a catalog-style system. The company differentiates itself by offering a broad, cross-border portfolio (11 countries, 41,000+ partners) that combines physical gifts with digital gifts and has grown through acquisitions to expand its footprint. Its goal is to make it easy to give and redeem memorable experiences, positioning itself as a leading pan-European platform for experience gifts and corporate gifting.

Company size
501-1,000
Company stage
Debt Financing
Total funding
$183.7M
Headquarters
Dublin, Ireland
Founded
2003

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