KYC Operations Team Supervisor

The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Responsible for various aspects of risk and control, include but are not limited to Information Security, Continuation of Business and Records Management
• Conduct analysis of risk and associated controls to identify root cause and collaborate with peers and management to report findings with solutions to mitigate risk/control issues
• Review customer account profiles and conduct periodic KYC reviews, ensuring all customer information and supporting documentation are complete, accurate, and compliant with applicable local regulations and Citi standards.
• Coordinate closely with Makers and Checkers to ensure checklist requirements are fulfilled and comprehensive reviews are conducted, facilitating timely and accurate completion of KYC renewals and remediation activities.
• Provide ongoing support and guidance to Business Managers and Product Partners by addressing KYC-related queries, escalations, and documentation requirements.
• Maintain high-quality review standards and ensure team performance consistently exceeds established quality assurance thresholds and pass-rate expectations.
• Drive adherence to regulatory, compliance, and operational risk requirements while supporting the team's service delivery and productivity objectives.
• Identify process improvement opportunities and collaborate with stakeholders to enhance KYC efficiency, quality, and client experience outcomes.
• Partner with peers and management on various activities, including developing and executing business plans within area of responsibility, developing compliance guidelines and completing monthly, quarterly, and other periodic risk & control reporting to be used for various forums
• Interface with internal and external teams to provide guidance and subject matter expertise, as needed
• Interface with Internal Audit (IA) and external audit to provide input on situations that create risk and legal liabilities for Citi
• Oversee situations that create risk and legal liabilities for Citi
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proven ability to make effective and timely decisions
• Consistently able to anticipate and respond to customer/business needs
• Demonstrated ability to build and cultivate partnerships across business regions

Education:

• Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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